Lead Officer
1 week ago
Company Summary
Come work for a company that values each and every employee, where innovators and collaborators unite to enhance each other's strengths in a welcoming and inclusive environment.
FCT offers industry-leading title insurance, default solutions, and other real estate products and services to professionals across Canada, providing a platform for a fulfilling career. Join us in our mission to make a significant impact on our colleagues, customers, and communities.
Job Summary
We are always on the lookout for exceptional talent with a strong dedication to our customers and markets. If you seek a company that prioritizes employee success, growth opportunities, and a collaborative setting, this is the place for you. We recognize the importance of diversity and inclusivity in driving our business forward and actively promote these values.
Here's how you'll contribute:
- Administer department programs and services, including document analysis, preparation, and customer inquiries handling
- Guide and support the team in resolving title defects and customer service issues while following risk management guidelines
- Analyze and act on Lender reports promptly
- Provide constructive feedback to team members and address performance issues to the department manager
- Collaborate on new training initiatives and assist in staff development
- Participate in department meetings and huddles
Here's what you'll bring:
- Law clerk designation or equivalent experience required
- Three to four years of mortgage-related experience
- Experience in independent handling of real estate files from start to finish
- Strong customer service and relationship-building skills
- Detail-oriented with excellent multitasking abilities
- Outstanding organizational and time management skills
- Proficient in MS Office products
- Flexibility to work additional hours as needed
Our core hours are from 8:00 a.m. to 9:00 p.m., Monday to Friday, with a possibility of a rotating late shift.
WHAT SETS US APART:
Through mentorship, innovative tools, and various engaging programs, we empower our employees to excel and deliver impactful results.
- Comprehensive benefits, including virtual healthcare and a Family Assistance Program
- Group retirement savings plan with company match
- Paid holidays and generous time off
- Hybrid work options
- Paid volunteer opportunities and donation matching
- Employee recognition programs with referral incentives
- Potential for performance-based bonuses
- Participation in stock purchase plan
- And more
By joining us, you become part of an award-winning organization where you will thrive in an engaged and empowered workforce. We appreciate your interest in FCT and look forward to meeting you.
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