Lead Officer

1 week ago


Oakville, Ontario, Canada FCT Full time

Company Summary

Come work for a company that values each and every employee, where innovators and collaborators unite to enhance each other's strengths in a welcoming and inclusive environment.

FCT offers industry-leading title insurance, default solutions, and other real estate products and services to professionals across Canada, providing a platform for a fulfilling career. Join us in our mission to make a significant impact on our colleagues, customers, and communities.

Job Summary

We are always on the lookout for exceptional talent with a strong dedication to our customers and markets. If you seek a company that prioritizes employee success, growth opportunities, and a collaborative setting, this is the place for you. We recognize the importance of diversity and inclusivity in driving our business forward and actively promote these values.

Here's how you'll contribute:

  • Administer department programs and services, including document analysis, preparation, and customer inquiries handling
  • Guide and support the team in resolving title defects and customer service issues while following risk management guidelines
  • Analyze and act on Lender reports promptly
  • Provide constructive feedback to team members and address performance issues to the department manager
  • Collaborate on new training initiatives and assist in staff development
  • Participate in department meetings and huddles

Here's what you'll bring:

  • Law clerk designation or equivalent experience required
  • Three to four years of mortgage-related experience
  • Experience in independent handling of real estate files from start to finish
  • Strong customer service and relationship-building skills
  • Detail-oriented with excellent multitasking abilities
  • Outstanding organizational and time management skills
  • Proficient in MS Office products
  • Flexibility to work additional hours as needed

Our core hours are from 8:00 a.m. to 9:00 p.m., Monday to Friday, with a possibility of a rotating late shift.

WHAT SETS US APART:

Through mentorship, innovative tools, and various engaging programs, we empower our employees to excel and deliver impactful results.

  • Comprehensive benefits, including virtual healthcare and a Family Assistance Program
  • Group retirement savings plan with company match
  • Paid holidays and generous time off
  • Hybrid work options
  • Paid volunteer opportunities and donation matching
  • Employee recognition programs with referral incentives
  • Potential for performance-based bonuses
  • Participation in stock purchase plan
  • And more

By joining us, you become part of an award-winning organization where you will thrive in an engaged and empowered workforce. We appreciate your interest in FCT and look forward to meeting you.


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