Conseiller à la clientèle, Opportunités futures

Job Description

Role Mission

The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a "Gucci Ambassador", promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Key Accountabilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
• Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
• Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Maintain a neat and organized understock and stock room;
• Adhere to Gucci image standards and guidelines;
• Follow all company policies and procedures.

Key Requirements

• 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;
• Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Strong organization and follow-up skills are essential;
• Accuracy and attention to detail;
• Candidate should be team-focused with a desire to collaborate effectively;
• Ability to work in a fast moving and dynamic environment;
• High flexibility and ability to adapt to different customers;
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness

Build

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in Canada

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at . When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V

Job Type

Regular

Summary

Le conseiller à la clientèle Gucci est responsable d'offrir un service à la clientèle extraordinaire en répondant aux attentes et aux besoins individuels des clients, et d'agir à titre d'« ambassadeur Gucci » en soutenant la philosophie et les valeurs de la marque. La passion pour la marque se transmet en offrant à nos clients une expérience qui incarne tout le luxe de Gucci.

Job Description

Principales responsabilités

• Atteindre systématiquement ou surpasser les objectifs de vente mensuelle et saisonnière par associé et ceux du magasin, favorisant ainsi la croissance.
• Offrir une expérience extraordinaire en matière de service à la clientèle en surpassant les attentes des clients, ce qui démontre une excellente connaissance autant des produits Gucci que de l'histoire et du patrimoine de l'entreprise conformément à la cérémonie de vente Gucci.
• Atteindre et surpasser les objectifs d'indicateurs de rendement clés individuels en offrant un service à la clientèle et une qualité de vente hors de l'ordinaire.
• Recueillir des données pertinentes sur les clients selon les outils de l'entreprise (CRM) dans le but de nouer des liens, d'établir des relations et de personnaliser les occasions de développement futures avec le client.
• Tenir un portefeuille clients à jour, précis, propre et organisé afin de contacter les clients régulièrement et de fournir un suivi adapté sur toute vente ou à la demande du client.
• Discuter avec les clients et leur donner des conseils sur les tendances générales dans le monde de la mode ainsi que sur les avancées dans le marché du luxe, témoignant ainsi d'une passion pour la mode et les produits de luxe.
• Travailler en équipe avec ses collègues et encourager une communication ouverte et constructive afin d'assurer une expérience extraordinaire cohérente et de contribuer à un environnement de travail positif.
• Maintenir des normes de sécurité dans le magasin dans le but d'assurer la sécurité des clients, de ses collègues et de la marchandise.
• Contribuer à assurer que la présentation des produits corresponde aux exigences visuelles de Gucci.
• Participer aux tâches quotidiennes relatives au magasin, en veillant à ce que l'espace de stockage et de déstockage demeure propre et organisé.
• Se conformer aux exigences et aux lignes directrices relatives à l'image de Gucci.
• Respecter toutes les politiques et procédures de l'entreprise.

Principales exigences

• Minimum de trois ans d'expérience de vente au sein du marché de la mode de luxe, idéalement dans un poste similaire ou dans un contexte de service à la clientèle;
• Aptitude reconnue pour atteindre et surpasser les objectifs de vente individuels et du magasin;
• Habileté démontrée à bâtir des relations durables avec les clients et ses collègues;
• Excellentes capacités pour la communication orale et écrite, et aptitude à gérer plusieurs tâches en même temps;
• Sens avéré de l'organisation et habileté à fournir des suivis, des atouts essentiels;
• Minutie, un atout essentiel;
• Aisance pour travailler en équipe et désir de collaborer de manière efficace;
• Capacité à travailler dans un milieu dynamique qui évolue rapidement;
• Grande souplesse et aptitude à s'adapter à différents clients;
• Disposition à travailler selon un horaire variable, en fonction des besoins de l'entreprise, notamment les soirs, les fins de semaine et les jours fériés;
• Aptitude à communiquer en français et en anglais, obligatoire.

Gucci souscrit à un programme d'accès à l'égalité. Les membres des minorités visibles, les personnes handicapées, les femmes et les vétérans sont invités à présenter leur candidature.

Role Mission

The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a "Gucci Ambassador", promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Key Accountabilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
• Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
• Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Maintain a neat and organized understock and stock room;
• Adhere to Gucci image standards and guidelines;
• Follow all company policies and procedures.

Key Requirements

• 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;
• Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Strong organization and follow-up skills are essential;
• Accuracy and attention to detail;
• Candidate should be team-focused with a desire to collaborate effectively;
• Ability to work in a fast moving and dynamic environment;
• High flexibility and ability to adapt to different customers;
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in Canada

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at . When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V

Job Type

Regular

Start Date

Schedule

Full time

Organization

G Boutiques Inc. About Kering

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.

By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination". In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.

Join us to shape the Luxury of tomorrow with us.

#J-18808-Ljbffr

---