Associate Engagement Manager

7 days ago

Toronto, Ontario, Canada Thomson Reuters Full time

Associate Engagement Manager, Government - Court Management Solutions


Are you interested in an exciting career in the justice space?
Thomson Reuters Court Management Solutions (TRCMS) is the leading provider of enterprise software for trial and appellate courts nationwide.

Our
C-Track solutions enable courts to efficiently manage caseloads and improve collaboration across justice platforms - transforming courts into modern examples of efficiency and effectiveness.

Judges, clerks, and IT personnel depend on C-Track to alleviate bottlenecks and tedious tasks within their complex workflows; enabling staff to manage increased caseloads with fewer resources.

The suite of C-Track products includes case management, electronic filing, and document management solutions.


As a
TRCMS Associate Engagement Manager, you will provide professional and consulting services to customer engagements (programs/projects) and their associated team(s) for our Court Management Solutions productized offerings.

As the 'face of Thomson Reuters', you will ensure the delivery of exceptional implementation and support services in a profitable manner.

You will be working in a matrixed environment, leveraging resources across various disciplines.

As an Associate Engagement manager, you will be employing a 'product first' mindset and be responsible for executing the contractual obligations for assigned customers and delivering on business goals including client satisfaction, revenue generation, and end-to-end delivery.


About the Role
In this opportunity as Associate Engagement Manager, you will:

  • Lead the professional and consulting services engagement with customers for assigned programs/projects/activities
  • Be accountable for customer satisfaction within assigned programs/projects/activities
  • Manage contracts, client relationships, and scope of engagements
  • In partnership with other operating disciplines, be responsible for executing, managing, and delivering on revenue goals associated with the assigned project(s)
  • Balance client advocacy with business goals to deliver the best value solution for the clients
  • In partnership with the Business Segment Manager, develop engagement strategies for assignments and implement effective communication plans
  • Manage change control policy with project stakeholders for program/project revisions
  • Interface with the client stakeholders and internal teams to deliver on projects while building and maintaining effective relationships internally and externally (including thirdparty partners)
  • Develop a strong understanding of product offerings and how they align with customer requirements
  • Utilize best practices to guide implementation outcomes
  • Ensure client documentation and appropriate manuals, processes, and procedures are created and regularly updated

About You
You're a fit for the role of Associate Engagement Manager if your background includes:

  • 2+ years' experience in managing customer engagements and end-to-end project delivery
  • Bachelor's Degree in a related field required.
  • Understanding of software development lifecycle from initial planning through implementation to maintenance.
  • Experience with managing technical policies associated with the software development lifecycle.
  • Possess the ability to communicate complex information clearly and concisely along with excellent written and verbal communication skills.
  • Expert knowledge in key areas of responsibility (i.e. project management, business process/business operations management, customer service, etc.).
  • Ability to translate product knowledge into tailored solutions that meet the customer's needs.
  • Highly organized with strategic thinking, strong problem solving, troubleshooting, time management, risk management, escalation, and analytical skills.
  • Ability to work with virtual teams to successfully deliver projects or problem resolutions.

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:


  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
-
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
-
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
-
Learning & Development: LinkedIn Learning access; internal Talent Marketplace wit

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