Account Broker

7 days ago


Kitchener, Ontario, Canada Ontario Teachers Insurance Plan Full time
Customer Service Broker (Home & Auto Insurance) - 18-month contract
Full-time

Department:
Broker Administration Who We Are With every job, there's always the question of "why"

What You'll Do:

Reporting to the Assistant Manager, Broker Serviceyou'll assistmembers by providing product and service information, resolving member complaints, and assessing risks for automobile and property policies.

Director respondto telephone inquiries and written requests.

This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.

This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.

Fileand documentrecords of insurance transactions and maintainand updatecurrent rate manuals for all markets, as received, including new coverage announcements.

A RIBO license is required.

Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.

The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.

Experience in personal lines automobile and property insurance is an asset.
Intermediate knowledge of Microsoft Office Suite applications.

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work.

Defined benefit pension plan for a financially confident retirement
~100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)
~ Flexible work-from-home and hybrid options
~ If you are interested in this opportunity, please apply online.

Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.



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