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Bilingual Customer Service Broker
1 week ago
About the Job:
We are looking for a Bilingual Customer Service Representative to join our team. As a member of our team, you will be responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.
Reporting to the Broker Service Assistant Manager, the key responsibilities of this role include:
- Handle telephone inquiries and written requests, process changes, apply underwriting standards, assess risks, and address general account queries.
- Solve product and service issues, clarify complaints, find solutions, expedite corrections, follow-up for resolution, and make recommendations to management.
- Engage potential members, answer questions, provide information on products and services, and achieve sales targets.
- Manage rewrites and remarket following guidelines, file insurance records, and update rate manuals.
- Maintain a log and diary system, review contentious issues, and discuss with management as needed.
Skills and Experience Required:
In order to be successful in this role, we are looking for the following qualifications:
- Proficiency in French language.
- Must have a RIBO license or be willing to obtain it within three months of employment.
- Completion of insurance courses such as CIP Principles and Practice, Property 1, and Automobile.
- Experience in personal lines automobile and property insurance is beneficial.
- Intermediate knowledge of Microsoft Office applications.
Don't have all the exact qualifications but believe you have the potential? We encourage you to apply and explain why you would be a great fit for the role.
Additional InformationBenefits of Working With Us:
We offer competitive salary, bonuses, group benefits, pension plan, continuing education coverage, professional development resources, flexible work options, and opportunities for growth.
- Rewarding salary and bonuses
- Industry-leading group benefits
- Defined benefit pension plan
- Coverage of continuing education and licensing fees
- Access to learning resources like LinkedIn Learning
- Flexible work arrangements
- Opportunities for career advancement
Join Us: If you are interested in becoming a part of our team, please submit your application online.
We are committed to creating an inclusive work environment and providing accommodations for persons with disabilities as needed. We value diversity and are dedicated to fostering an equitable workplace.
We are an equal opportunity employer and welcome applications from all qualified individuals. While we appreciate all applicants, only those selected for an interview will be contacted.
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