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Salesforce Technical Administrator

3 months ago


Vancouver, British Columbia, Canada OpenTable Full time
Apply Now Salesforce Administrator (Remote, Canada)

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc.

(We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Reporting to the Senior Product Manager - Business Optimization, this position is responsible for maintaining and improving OpenTable's Salesforce architecture and supporting the Global Sales & Services team in its usage of SFDC.

You will work with multiple Clouds/platforms and partner cross-functionally with several departments including Sales, Account Management, Onboarding, Marketing, Support, Finance, and Product to manage a complex Salesforce organization.

You'll be focused on customizing OpenTable's Salesforce instance with a full understanding of options and standard processes.
Support a dispersed team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, pipelines, and deals
Answer technical inquiries quickly and clearly every day
Act as a Salesforce subject matter expert and trusted advisor for all internal users, advancing issues as needed
2-5 years of Salesforce Admin experience (preferably in Lightning), with a focus on internal systems/business applications
~ Experience managing feature requests for Salesforce and advanced skills building Salesforce reports/dashboards
~ The ability to apply advanced automations to solve complex business problems
~ Experience with Salesforce integrations and their implications
~ The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines
~ Enthusiasm around implementing technical solutions that make OpenTable employees more efficient

Advanced skills in creating complex Salesforce reports and dashboards (Lightning preferred)
Proficient in Excel, and managing large data sets (Data Loader preferred)
Experience in Agile development methodology (Agile/Scrum ninja is a plus)

Preferred Certifications:
Salesforce Administrator or Advanced Administrator
Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, and/or Process Automation Specialist, Duplicate Management, Picklist Administration, Build a Discount Approval Process, Formulas & Validations
Flexible sick time off
Life & Disability Insurance
Major Medical Insurance (dependent care options)
Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment.