Bilingual Customer Service
7 days ago
Pay:
$24-27/hr
- Must be bilingual French and English
- 12- month contract with possibility of extension
- Rotating shifts between 8:00 am and 8:00 pm- rotates weekly
Duties/Requirements:
- The representative is the first point of contact for customers and dealers with any questions regarding finance and leasing files. The incumbent will answer general questions and suggest possible solutions to surpass customer expectations.
- Support customer inquiries received via phone / email and offer answers / solutions to ensure superior service while respecting the established procedures
- Follow-up / complete administrative tasks associated with incoming calls and completed requests to meet client expectations
- Must have 1 to 2 years of experience in the customer service field, preferably in a call center environment.
- Strong oral and written communication skills (Bilingualism in French and English
- Excellent telephone etiquette
- Knowledge of the products / services of the company
- Negotiation skills
- College diploma/university degree required
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