Customer Operations Associate

1 week ago

Hamilton, Ontario, Canada Johnson Controls International Full time

Unleash your potential with the Johnson Controls team:

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.


Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you.

You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional well-being.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer

  • Competitive pay.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care available from day one.
  • Extensive product and onthejob/crosstraining opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • JCI Employee discount programs (The Loop by Perk Spot).
  • Scheduling and management support.

What you will do
The Customer Operations Associate, under direct supervision, tracks and provides support for the HVAC installation contract business.

Actively participates in accounts receivable, accounts payable, and financial, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing.

Provides administrative, day-to-day support in the operational areas of the business.

How you will do it

  • Works with project owners to update project cost schedules as required monthly.
  • Assist installation team with project cost and revenue tracking to reach revenue goals.
  • Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operationsrelated transactions. Performs cost transfers as necessary.
  • Answers any customer/subcontractors' inquiries and resolves or escalates customer issues as appropriate.
  • Works with accounts receivables contacts to assist with the resolution of A/R disputes.
  • Researches and determines appropriate actions and escalation for timely resolution of disputes.
  • Includes necessary interaction with Customers to resolve receivable issues and confirm commitment to pay.
  • Processes invoice credits and rebills, as necessary. Maintains billing and collection notes within appropriate systems.
  • Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contract requirements.
  • Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicing issues as necessary.
  • Coordination and support to the Sales Team to review and submit project bookings and all required booking documentation facilitates the release of the project booking from MBC, addresses any booking holds, and returns signed contract documentation to Customers.
  • Provide additional operations administration support, as required.

What we look for

Required

  • High School diploma or equivalent
  • One to two years of related work experience, preferably within a service/sale, or technical work environment.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
  • Ability to prioritize work activities based on financial impact to desired business goals.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Preferred

  • Associate degree preferred.
  • Experience and/or basic project accounting or costing principles is desired.
  • Experience and knowledge in the Construction Industry.
JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement.

With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

LI-Onsite

  • Customer Service Fundraiser

    1 week ago

    Hamilton, Ontario, Canada Lamar Operations Inc. Full time

    APPLY HERE TO START A CAREER (Get promoted to Supervisor in 6-8 months) Earn a great hourly wage, plus bonuses Guaranteed 40 hours per week Gain customer service experience and sales skills Work with a welcoming group of people Opportunity to be promoted to Supervisor / Manager within the first yearABOUT US:Lamar Operations is an on-site, promotional...

  • Customer Service Associate

    1 week ago

    Hamilton, Ontario, Canada Emerson Full time

    The Customer Service Associate is an integral part of the Lifecycle Services service model; working nearly every aspect of a customer request. As a Customer Service Associate, you are directly responsible for executing customer parts orders, assisting with workforce planning and service delivery schedules and supporting quality assurance processes. With...

  • OMNI Customer Fulfillment Associate

    3 weeks ago

    Hamilton, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Cashier / Customer Experience Associate

    1 week ago

    Hamilton, Ontario, Canada Walmart Full time

    In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.What you'll do...To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty.Minimum Qualifications...Outlined below are the required minimum...

  • Customer Experience Associate

    1 week ago

    Hamilton, Ontario, Canada McMaster University Full time

    ScheduleMonday - Friday 8:30am - 4:30pmEducation Level2 year Community College diploma in Graphic and Print Production or related field of studyCareer LevelRequires a minimum of 3 years of relevant experienceVision & MissionVision: Creativity. Innovation. Excellence. _The MPS Experience._Mission: Our mission is to harness creativity, embrace innovation and...

  • Customer Care Associate

    1 week ago

    Hamilton, Ontario, Canada Precise ParkLink Inc. Full time

    Company Description:As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.Job Summary:The Customer Care...

  • Cashier / Customer Experience Associate

    1 month ago

    Hamilton, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Customer Experience Associate-rymal

    1 week ago

    Hamilton, Ontario, Canada Scotiabank Full time

    Requisition ID: 192542Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the role:As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our...

  • Warehouse Associate/forklift Operator

    1 week ago

    Hamilton, Ontario, Canada Veradek Inc Full time

    Veradek Outdoor is a leading manufacturer and distributor of contemporary outdoor garden planters and outdoor lifestyle products. As a leader in our industry, we strive to provide our customers with new and innovative outdoor products that are high quality, modern and competitively priced.We are looking for a Warehouse Associate (Forklift Operator) to join...

  • Customer Service Associate

    1 week ago

    Hamilton, Ontario, Canada Thrive Group Full time

    STARTING BONUS For joining the Thrive Group team you can earn an additional $500St. Peter's Residence at Chedoke is a not for profit 221 bed long-term care residence that features high quality living in a home like environment. "Privacy, dignity and caring" is the philosophy we live by. If you are an individual who values Teamwork, Honesty, Respect,...

  • Cashier / Customer Service Associate

    1 week ago

    Hamilton, Ontario, Canada Athabasca Outdoor Products Ltd. Full time

    Job Overview:Join our dynamic motorsports store team, where we're passionate about providing top-notch service and products to our customers. We specialize in all things motorsports, catering to enthusiasts and professionals alike. As a Cashier / Customer Service Associate, you will be responsible for providing exceptional customer service and completing...

  • Customer Experience Associate- University Plaza

    1 week ago

    Hamilton, Ontario, Canada Scotiabank Full time

    Requisition ID: 194495Roynat Capital, a wholly owned subsidiary of Scotiabank, is a national lender and investor with expertise in providing innovative long-term capital solutions for mid-sized companies utilizing senior term, subordinated debt, as well as mezzanine capital and common share equity. We provide tailored solutions to clients for acquisitions,...

  • Grocery Associate

    1 week ago

    Hamilton, Ontario, Canada Giant Tiger Full time

    Job Description : Recognized as an Employer of Choice, Giant Tiger's retail stores provide dynamic work environments with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and stimulating...

  • Warehouse Associate MHE – Forklift Operator

    1 week ago

    Hamilton, Ontario, Canada ABL Employment Full time

    Questions about the application process? Please call us at Mon-Fri from 9am-4pm. *MUST BE ABLE TO WORK 40 HOURS PER WEEK, LONG-TERM UNTIL AT LEAST JAN 2025* We are looking for Warehouse Associates with previous forklift experience to join an established and international courier service company in Hamilton. You will be working as an order picker in the...

  • Grocery Associate

    1 week ago

    Hamilton, Ontario, Canada Tigre Géant Full time

    Grocery Associate - Part-Time page is loaded Grocery Associate - Part-Time Apply locations Hamilton (Upper Ottawa Street), Ontario, Canada time type Part time posted on Posted 22 Days Ago job requisition id JR119904 Compensation Grade:Grade 1 - StoresJob Description: Recognized as an Employer of Choice, Giant Tiger's retail stores provide dynamic work...

  • Operations Clerk

    1 week ago

    Hamilton, Ontario, Canada City of Hamilton Full time

    About the City of HamiltonContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and...

  • Sales Associate

    1 week ago

    Hamilton, Ontario, Canada The UPS Store Full time

    We are seeking a Sales Associate to become an integral part of our team in The UPS Store in Brantford. We are a high-traffic location run by the owner and a small team. By this job post, we're looking primarily for people who live around Brantford. The schedule could be 40 hours per week and must be available to work Saturdays.Tired of being covered in...

  • Sales Associate

    1 week ago

    Hamilton, Ontario, Canada 7-Eleven, Inc. Full time

    Overview:The person who greets and helps customers in a local 7-Eleven is the most important person in the 7-Eleven corporation. Bar none. You are the face of our company. You are 7-Eleven to our customer. We rely on you to provide outstanding service; maintain a clean, customer-friendly environment; stock and merchandise products; and, naturally, operate...

  • Customer experience associate

    1 week ago

    Hamilton, Ontario, Canada TD Full time

    Lieu de travail:Stoney Creek, Ontario, CanadaHoraire:15Secteur d'activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d'offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre...

  • Customer Service

    1 week ago

    Hamilton, Ontario, Canada City of Hamilton Full time

    About the City of HamiltonContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and...