Technical Account Manager

1 week ago

Kitchener, Ontario, Canada Cineplex Entertainment Limited Full time
Technical Account Manager page is loaded Technical Account Manager
Apply locations Waterloo, Canada time type Full time posted on Posted 2 Days Ago job requisition id JR Work location:
The Technical Account Manager (TAM) is a key stakeholder in managing CDM's customer relationships.

The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across the technology and services provided by CDM.

Office location is 137 Northfield Drive West, Waterloo.
Customer Projects
Oversight, indirect management and technical support to project teams, vendors and customer.
Partner with PMO resources to ensure proper identification, tracking, status, risks, and key decision points are communicated effectively.

Primary person to work with customer on technical matters that come up through regular customer meetings and quarterly business reviews.

Review and monitoring of service performance, sharing insights with customers
Contract review and compliance
Understand commitments outlined in customer and vendor contracts
Support sales team with contract renewals
Lead internal stakeholders and 3rd party support partners to ensure proper escalation and resolution processes are utilized
Understand customers financial performance through regular review of P&L, understanding revenue and cost impacts.
Provide insights, and opportunities to sales and operational teams through analysis of financial performance.
Contribute to the identification of customer needs to help drive new solutions, software tools, problem resolution and upsell opportunities
Customer Relationships
Build and nurture customer relationships, specifically with technical and operational stakeholders
Technical understanding and oversight of all CDM's services and how they are applied to customers
Consult and collaborate with CDM sales to understand customers current and upcoming needs

Develop strong relationships and work closely with our technology, operations, and sales teams to facilitate solutions to customer issues, whether it be process, technical or service related.

Technical Solutioning
Solves the technically focused problems associated with existing services and customers.

Consult and collaborate with TSM's on any new solutions being added to or significant changes to in existing customers environment.

Continued growth as a CDM subject matter expert by understanding our evolving internal technologies, services and solutions as well as external technologies through industry research, liaising with partner ecosystem and attending client or industry events.

Degree or diploma in Business, Technology, Operations or Marketing
Hardware/software/network certifications
5 years relevant experience with business, marketing, technology and/or strategy implementation
~ Customer service managing direct communication to multiple stakeholders
~ Experience working within a team within a large, complex high-tech or software focused organization

Strong relationship building skills and conflict negotiation skills
including the ability to present technical issues to a non-technical audience; Demonstrated ability to manage multiple customers concurrently and deliver results under pressure
Self-starter, capable of working independently and remotely
Inclusion & Diversity

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities.

If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at or via email at .A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows.

A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations.

Whether at home or on th e go, we offer over 10,000 digital titles to rent or own, including the latest releases.

An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers.
An agency powering end-to-end digital and DOOH solutions that drive customer experiences and bottom-line results.
#

  • Technical Account Manager

    2 weeks ago

    Kitchener, Ontario, Canada Cineplex Entertainment Full time

    Work location:CDS 137 Northfield DrCity:WaterlooWhat you will do:The Technical Account Manager (TAM) is a key stakeholder in managing CDM's customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across

  • Technical Account Manager

    2 weeks ago

    Kitchener, Ontario, Canada Cineplex Entertainment Limited Full time

    Technical Account Manager page is loaded Technical Account Manager Apply locations Waterloo, Canada time type Full time posted on Posted 2 Days Ago job requisition id JR Work location:CDS 137 Northfield DrCity:WaterlooWhat you will do:The Technical Account Manager (TAM) is a key stakeholder in managing CDM's customer relationships. The TAM will oversee a...

  • Technical Account Manager

    1 week ago

    Kitchener, Ontario, Canada Cineplex Full time

    Work location:CDS 137 Northfield DrCity:WaterlooWhat you will do:The Technical Account Manager (TAM) is a key stakeholder in managing CDM's customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across the technology and services provided by CDM. The TAM...

  • Technical Account Manager

    2 weeks ago

    Kitchener, Ontario, Canada Cineplex Full time

    Work location:CDS 137 Northfield DrCity:WaterlooWhat you will do:The Technical Account Manager (TAM) is a key stakeholder in managing CDM's customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across the technology and services provided by CDM. The TAM...

  • Accounting Manager

    5 days ago

    Kitchener, Ontario, Canada The Walper Hotel Full time

    Who this job will appeal toWe're looking for energetic, genuine individuals who thrive on authentic interactions with all types of people. We care deeply about connecting the dots and creating memorable experiences for our guests.Reporting to the General Manager, the Accounting Manager is responsible for managing the hotel's accounting, financial reporting,...

  • Accounting Manager

    1 week ago

    Kitchener, Ontario, Canada The Walper Hotel Full time

    Accounting ManagerThe Walper HotelJdV by HyattKitchener, OntarioThe Walper Hotel - JdV by Hyatt - is seeking an experienced and passionate Hospitality Accountant to be a valued member of the Hotel's Leadership Team.Hotel Vision:An iconic, contemporary, landmark property, we provide our guests with authentic, memorable experiences by offering uncompromising...

  • Technical Manager

    2 weeks ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Overview The Technical Manager are responsible for the management of people, finances, technology, and processes that provide computing support to the school, as well as actively participating in that support. The role of Technical Manager – Teaching Operations Group requires an advanced working knowledge of Linux, familiarity with providing course...

  • Manager, Accounting

    1 week ago

    Kitchener, Ontario, Canada MAC LLP Full time

    MAC LLP is a full-service public accounting firm in Waterloo Region that has been in business for over 30 years. We deliver services to a wide range of clients including owner-managed businesses, not-for-profit organizations, charities, social housing, and individuals, and pride ourselves on our ability to do so in a way that is both professional and...

  • Technical Manager

    1 week ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    OverviewThe Technical Manager are responsible for the management of people, finances, technology, and processes that provide computing support to the school, as well as actively participating in that support. The role of Technical Manager – Teaching Operations Group requires an advanced working knowledge of Linux, familiarity with providing course support...

  • Technical Manager

    1 week ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Overview: The Technical Manager is responsible for the management of people, finances, technology, and processes that provide research computing support to the Faculty of Mathematics, as well as actively participating in that support.Responsibilities:Management Guides and assesses the technical work of the operating group; Monitors and evaluates the group's...

  • Account Manager

    1 week ago

    Kitchener, Ontario, Canada Kindred Credit Union Limited Full time

    At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.You're invited to make a difference as a full-time Account Manager in our Waterloo Branch.In this role, you will build relationships with members (agricultural, commercial, and organizational) to...

  • Technical Director/ Design Manager

    1 week ago

    Kitchener, Ontario, Canada Arcadis Full time

    As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we...

  • Account Manager

    2 weeks ago

    Kitchener, Ontario, Canada Graybar Full time

    Job Brief:This role is responsible for aggressively developing the business of Graybar by prospecting new customers and creating mutually beneficial business opportunities.Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.Graybar Canada - a division...

  • Account Manager

    1 week ago

    Kitchener, Ontario, Canada Franklin Empire INC Full time

    Franklin Empire Inc. supplies electrical components for new construction, renovation and maintenance of industrial plants, residences and commercial buildings. We provide OEM and MRO solutions (maintenance, repair and operation), lighting design, inventory management, training, automation expertise, and specialized services.We are currently looking for an...

  • Contractor Account Manager

    1 week ago

    Kitchener, Ontario, Canada Gerrie Electric Wholesale Ltd Full time

    Gerrie Electric is one of the largest independent electrical distributors with twenty-four key locations in Ontario and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada's Best Managed Companies. Having been in business since 1957, we are an...

  • Technical operation manager

    1 week ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    The Technical Manager are responsible for the management of people, finances, technology, and processes that provide computing support to the school, as well as actively participating in that support. The role of Technical Manager – Teaching Operations Group requires an advanced working knowledge of Linux, familiarity with providing course support and...

  • Manager of National Accounts

    2 weeks ago

    Kitchener, Ontario, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...

  • Partner Growth Account Manager

    1 week ago

    Kitchener, Ontario, Canada DOZR Full time

    DOZR is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America. Founded by experienced construction veterans, DOZR is disrupting the way this $60+ Billion dollar industry...

  • Partner Growth Account Manager

    2 weeks ago

    Kitchener, Ontario, Canada DOZR Full time

    Salary:DOZR is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America. Founded by experienced construction veterans, DOZR is disrupting the way this $60+ Billion dollar...

  • Accounting Manager

    1 week ago

    Kitchener, Ontario, Canada John Howard Society of Waterloo-Wellington Full time

    Accounting Manager(Full Time - 35 Hours/Week)The Accounting Manager plays a pivotal role in overseeing financial operations for the John Howard Society of Waterloo-Wellington, a criminal justice agency providing prevention, intervention, and reintegration services. Reporting directly to the Chief Executive Officer or their designate, this managerial position...