Technical Account Manager
2 weeks ago
Work location:
CDS 137 Northfield DrCity:
WaterlooWhat you will do:
The Technical Account Manager (TAM) is a key stakeholder in managing CDM's customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across the technology and services provided by CDM. The TAM closely collaborates with departments across CDM to activate the vision.
This is a hybrid position. Office location is 137 Northfield Drive West, Waterloo.
Key Responsibilities
Customer Projects
Oversight, indirect management and technical support to project teams, vendors and customer.Partner with PMO resources to ensure proper identification, tracking, status, risks, and key decision points are communicated effectively.Governance
Communication and reporting
Primary person to work with customer on technical matters that come up through regular customer meetings and quarterly business reviews.Review and monitoring of service performance, sharing insights with customersEngage cross functionally with internal teams to satisfy reporting and product needs on client's behalfAct as an escalation point to customersCommunicate proactively with Clients regarding product and program information, supportability issues and strategic product plansContract review and compliance
Understand commitments outlined in customer and vendor contractsSupport sales team with contract renewalsLead internal stakeholders and 3rd party support partners to ensure proper escalation and resolution processes are utilizedFinancial
Understand customers financial performance through regular review of P&L, understanding revenue and cost impacts.Provide insights, and opportunities to sales and operational teams through analysis of financial performance.Contribute to the identification of customer needs to help drive new solutions, software tools, problem resolution and upsell opportunitiesCustomer Relationships
Build and nurture customer relationships, specifically with technical and operational stakeholdersTechnical understanding and oversight of all CDM's services and how they are applied to customersConsult and collaborate with CDM sales to understand customers current and upcoming needsDevelop strong relationships and work closely with our technology, operations, and sales teams to facilitate solutions to customer issues, whether it be process, technical or service related. Actively participate in customer QBR'sCollaborate with other TAM's to document best practices and contribute to enriching internal processes for CDMTechnical Solutioning
Solves the technically focused problems associated with existing services and customers.Key responsibilities include the identification of requirements, working with internal SME's to develop solutions, development of pricing proposals, creation of scope of work documents.Consult and collaborate with TSM's on any new solutions being added to or significant changes to in existing customers environment.Product & Industry Knowledge
Continued growth as a CDM subject matter expert by understanding our evolving internal technologies, services and solutions as well as external technologies through industry research, liaising with partner ecosystem and attending client or industry events.Education & Certification
Degree or diploma in Business, Technology, Operations or Marketing Hardware/software/network certificationsExperience
5 years relevant experience with business, marketing, technology and/or strategy implementationCustomer service managing direct communication to multiple stakeholdersExperience working within a team within a large, complex high-tech or software focused organizationKnowledge, Skills and Abilities
Strong relationship building skills and conflict negotiation skillsStrong written and verbal communication skills; including the ability to present technical issues to a non-technical audience; and the ability to escalate up effectivelyDemonstrated ability to manage multiple customers concurrently and deliver results under pressureAbility to think critically; to identify problems and explore options to evaluate and implements real-timeComfortable working in a fast pace, diverse, environment where change is the only constant.Self-starter, capable of working independently and remotelyAbility to be on call in afterhours situationsInclusion & Diversity
Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
Accessibility
While we appreciate all interest, only those candidates selected for an interview will be contacted.
-
Technical Account Manager
1 week ago
Kitchener, Ontario, Canada Cineplex Entertainment Limited Full timeTechnical Account Manager page is loaded Technical Account Manager Apply locations Waterloo, Canada time type Full time posted on Posted 2 Days Ago job requisition id JR Work location: The Technical Account Manager (TAM) is a key stakeholder in managing CDM's customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships...
-
Technical Account Manager
2 weeks ago
Kitchener, Ontario, Canada Cineplex Entertainment Full timeWork location:CDS 137 Northfield DrCity:WaterlooWhat you will do:The Technical Account Manager (TAM) is a key stakeholder in managing CDM's customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across
-
Technical Account Manager
2 weeks ago
Kitchener, Ontario, Canada Cineplex Entertainment Limited Full timeTechnical Account Manager page is loaded Technical Account Manager Apply locations Waterloo, Canada time type Full time posted on Posted 2 Days Ago job requisition id JR Work location:CDS 137 Northfield DrCity:WaterlooWhat you will do:The Technical Account Manager (TAM) is a key stakeholder in managing CDM's customer relationships. The TAM will oversee a...
-
Technical Account Manager
1 week ago
Kitchener, Ontario, Canada Cineplex Full timeWork location:CDS 137 Northfield DrCity:WaterlooWhat you will do:The Technical Account Manager (TAM) is a key stakeholder in managing CDM's customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across the technology and services provided by CDM. The TAM...
-
Accounting Manager
5 days ago
Kitchener, Ontario, Canada The Walper Hotel Full timeWho this job will appeal toWe're looking for energetic, genuine individuals who thrive on authentic interactions with all types of people. We care deeply about connecting the dots and creating memorable experiences for our guests.Reporting to the General Manager, the Accounting Manager is responsible for managing the hotel's accounting, financial reporting,...
-
Accounting Manager
1 week ago
Kitchener, Ontario, Canada The Walper Hotel Full timeAccounting ManagerThe Walper HotelJdV by HyattKitchener, OntarioThe Walper Hotel - JdV by Hyatt - is seeking an experienced and passionate Hospitality Accountant to be a valued member of the Hotel's Leadership Team.Hotel Vision:An iconic, contemporary, landmark property, we provide our guests with authentic, memorable experiences by offering uncompromising...
-
Technical Manager
2 weeks ago
Kitchener, Ontario, Canada University of Waterloo Full timeOverview The Technical Manager are responsible for the management of people, finances, technology, and processes that provide computing support to the school, as well as actively participating in that support. The role of Technical Manager – Teaching Operations Group requires an advanced working knowledge of Linux, familiarity with providing course...
-
Manager, Accounting
1 week ago
Kitchener, Ontario, Canada MAC LLP Full timeMAC LLP is a full-service public accounting firm in Waterloo Region that has been in business for over 30 years. We deliver services to a wide range of clients including owner-managed businesses, not-for-profit organizations, charities, social housing, and individuals, and pride ourselves on our ability to do so in a way that is both professional and...
-
Technical Manager
1 week ago
Kitchener, Ontario, Canada University of Waterloo Full timeOverviewThe Technical Manager are responsible for the management of people, finances, technology, and processes that provide computing support to the school, as well as actively participating in that support. The role of Technical Manager – Teaching Operations Group requires an advanced working knowledge of Linux, familiarity with providing course support...
-
Technical Manager
1 week ago
Kitchener, Ontario, Canada University of Waterloo Full timeOverview: The Technical Manager is responsible for the management of people, finances, technology, and processes that provide research computing support to the Faculty of Mathematics, as well as actively participating in that support.Responsibilities:Management Guides and assesses the technical work of the operating group; Monitors and evaluates the group's...
-
Account Manager
1 week ago
Kitchener, Ontario, Canada Kindred Credit Union Limited Full timeAt Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.You're invited to make a difference as a full-time Account Manager in our Waterloo Branch.In this role, you will build relationships with members (agricultural, commercial, and organizational) to...
-
Technical Director/ Design Manager
1 week ago
Kitchener, Ontario, Canada Arcadis Full timeAs an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we...
-
Account Manager
2 weeks ago
Kitchener, Ontario, Canada Graybar Full timeJob Brief:This role is responsible for aggressively developing the business of Graybar by prospecting new customers and creating mutually beneficial business opportunities.Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.Graybar Canada - a division...
-
Account Manager
1 week ago
Kitchener, Ontario, Canada Franklin Empire INC Full timeFranklin Empire Inc. supplies electrical components for new construction, renovation and maintenance of industrial plants, residences and commercial buildings. We provide OEM and MRO solutions (maintenance, repair and operation), lighting design, inventory management, training, automation expertise, and specialized services.We are currently looking for an...
-
Contractor Account Manager
1 week ago
Kitchener, Ontario, Canada Gerrie Electric Wholesale Ltd Full timeGerrie Electric is one of the largest independent electrical distributors with twenty-four key locations in Ontario and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada's Best Managed Companies. Having been in business since 1957, we are an...
-
Technical operation manager
1 week ago
Kitchener, Ontario, Canada University of Waterloo Full timeThe Technical Manager are responsible for the management of people, finances, technology, and processes that provide computing support to the school, as well as actively participating in that support. The role of Technical Manager – Teaching Operations Group requires an advanced working knowledge of Linux, familiarity with providing course support and...
-
Manager of National Accounts
2 weeks ago
Kitchener, Ontario, Canada Flanagan Foodservice Full timeAt Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...
-
Partner Growth Account Manager
2 weeks ago
Kitchener, Ontario, Canada DOZR Full timeSalary:DOZR is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America. Founded by experienced construction veterans, DOZR is disrupting the way this $60+ Billion dollar...
-
Partner Growth Account Manager
1 week ago
Kitchener, Ontario, Canada DOZR Full timeDOZR is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America. Founded by experienced construction veterans, DOZR is disrupting the way this $60+ Billion dollar industry...
-
Accounting Manager
1 week ago
Kitchener, Ontario, Canada John Howard Society of Waterloo-Wellington Full timeAccounting Manager(Full Time - 35 Hours/Week)The Accounting Manager plays a pivotal role in overseeing financial operations for the John Howard Society of Waterloo-Wellington, a criminal justice agency providing prevention, intervention, and reintegration services. Reporting directly to the Chief Executive Officer or their designate, this managerial position...