Customer Experience Officer
1 week ago
Job Summary
- Location: Onsite, National Gallery of Canada, 380, Sussex Drive, Ottawa
The Customer Experience Officer acts as the initial point of contact for the National Gallery of Canada through the Contact Centre.
This position is responsible for by providing a warm welcome and actively offering comprehensive information regarding programs, activities, facilities and services, as well as providing information on the Gallery's organization, exhibitions, and collections.
Contributes to the Gallery's revenue generation effort by promoting and selling the programs, activities, thematic tours and services related to Gallery activities including: ticketing, membership and groups.
Requirements:
- A postsecondary education, preferably in art, art history or visual art or an acceptable combination of education, experience and training
- 23 years' experience in a field related to customer service for the general public
- 12 years using visitor facing database systems and ticketing systems such as Galaxy and MS Dynamics
- Excellent interpersonal skills, initiative, leadership, reliability, judgment, integrity and a team player.
- Excellent communication skills
- Ability to remain calm and diplomatic in all situations, including dealing with difficult customer complaints.
- Knowledge of art and art history in order to explain basic concepts, art practices and methods to interested visitors.
Condition of Employment
- Must meet the bilingual requirement to be invited to the interview process.
- Reliability Status this factor is not used at the preselection stage.
Additional Information
- The Gallery is committed to developing inclusive, barrierfree selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.
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