Customer Experience Representative

1 week ago


Ottawa, Ontario, Canada Indigo Full time

Company Description

Indigo is all about stories and experiences, seeking bright and customer-focused individuals to join our family in various stores across Canada. With over 150 locations, including Indigo, Indigospirit, Chapters, and Coles, we provide exciting opportunities at retail stores, distribution centres, and our home office for those who share our passions.

Who We Are

  • We adore books and all things beautiful
  • We represent Canada's Cultural Department Store
  • Books are at the core of everything we do, but Great Books are Just the Beginning...

We live by these principles:

  • We aim to bring joy to our customers' lives with every interaction
  • Our mission is to create blissful moments for our customers
  • We treat each other like cherished friends
  • We inspire one another to excel
  • We foster creativity and innovation daily
  • We give back to our communities

Job Description

Join us in fostering a culture that enhances genuine employee and customer experiences, guided by our mission of spreading joy. Embody the Indigo Beliefs by being genuine, finding inspiration, understanding your audience, and captivating customers through storytelling to connect them with our brand.

What You'll Do

  • Support daily store operations, either before or after hours (5AM or 10PM start time)
  • Manage inventory, restock shelves, process returns, receive incoming merchandise, and maintain visual merchandising standards
  • Create a welcoming and inviting store atmosphere
  • Delight customers and engage them with storytelling
  • Interact with customers on the sales floor
  • Curate product collections tailored to each customer
  • Exemplify Indigo's High Performance Characteristics
  • Stay informed about new products, promotions, and initiatives
  • Prioritize health and safety for everyone in the store
  • Address customer feedback promptly
  • Encourage self-development and offer feedback to colleagues and leaders
  • Collaborate with the Leadership Team to enhance employee and customer experiences

Qualifications

  • Preferred experience in specialty retail or similar environments
  • Adaptability, willingness to learn, and exposure to all store operations
  • Dedication to creating exceptional employee and customer experiences
  • Ability to be mobile on the sales floor for extended periods
  • Capability to lift medium to large items, up to 40 pounds, using proper equipment and techniques
  • Flexibility to work varied schedules, including evenings, weekends, holidays, and overnights if needed
  • Bilingualism in French/English for roles in Québec; knowledge of other languages is advantageous


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