Technical Solutions Analyst

2 weeks ago

Calgary, Alberta, Canada Mistras Group Inc. - Services Full time
:


Responsible for all aspects of IT infrastructure support within Mistras offices, including network connectivity, computer hardware and software maintenance, printer support, and local server support.

Understands local IT requirements and is able to articulate them into hardware and software requirements. Participates in, or manages, infrastructure upgrade projects, system migrations, and hardware refresh.

Has the acumen to work with the senior management of the office to identify business requirements and make recommendations on suitable technology solutions.

Will document current and future IT infrastructure.

MAJOR RESPONSIBILITIES/ACTIVITIES:

  • Provides a high level of customer service to the local offices by assuming responsibility of assigned Help Desk tickets from receipt through resolution.
  • Delivers solutions to hardware and software problems using troubleshooting expertise, research, or escalation to appropriate Subject Matter Expert.
  • Ensures continuous connectivity by reporting/resolving local or wide area network problems.
  • Establishes or modifies user access to systems through user creation, change, or termination following policies, best practices, and established Mistras change control procedure.
  • Works with Infrastructure teams to maintain acceptable functionality of local servers, including software updates and hardware maintenance.
  • Works with Infrastructure teams to come up with cost effective and technically sound hardware or software recommendations to business management to resolve identified problems and manages procurement process.
  • Participates in IT projects as needed.
  • Reduces operational risk though accurate documentation of infrastructure and systems.
  • Performs other duties as assigned.

MINIMUM REQUIREMENTS:

  • Wintel based hardware, software, and Operating Systems.
  • Microsoft servers, Active Directory administration, and troubleshooting.
  • Understanding of network technologies and concepts.
  • Associates Degree in Computer Technology and / or equivalent experience.
  • Industry certifications (A Plus, MCP, etc.) preferred.

ESSENTIAL PHYSICAL FUNCTIONS:

  • Frequent lifting up to 30 lbs.

SUPERVISORY RESPONSIBILITIES:

  • None

TRAVEL:

  • Up to 50%


This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.


MISTRAS strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment.

Every MISTRAS employee plays a part in our Company's success and making this a great place to work.

We are committed to a work place where all employees are free to raise issues, concerns and questions for the improvement of our operations and work environment.

Safety is the overriding priority in everything we do; all duties critical to safety, quality, and environmental protection are carried out in compliance with all requirements and with personal accountability.

Note to Applicants:


Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.

Initial ( if applicable):

Maryland Applicants:

I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST.

AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc.

is an Equal Opportunity Employer/Veterans/Disabled:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

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