Account Manager, Community Engagement

2 weeks ago

Vancouver, British Columbia, Canada NPower Canada Full time

About NPower Canada
NPower Canada is a charitable organization that launches job-seekers into meaningful and sustainable digital careers.

Our programs provide participants with free in-demand digital and professional skills training and connects them to new and rewarding career opportunities with some of Canada's largest employers.


Through consultation with a wide range of employers, NPower Canada's comprehensive curriculum ensures participants are equipped with the in-demand technical and professional skills most sought after by industry.


NPower Canada provides employers with access to a pipeline of eager, diverse, and job-ready talent with in-demand digital skills who are primed to succeed in the workplace.

Graduates receive ongoing support and coaching to ensure continued success in their careers.

NPower Canada is a certified Great Place to Work in 2023.

Position Summary

Accountabilities:

Partnership Development / NPower Canada Values Proposition:

  • Engaging in a relationship-building and consultative mutual benefitting process with prospect including developing strategies, executing creative follow-up efforts, in order to achieve sales-oriented targets that meet the goals of Outreach and Engagement Operations.
- executing creative follow-up efforts

  • Plan, organize, and lead a consultative business development process resulting in a strategic partnership plan to grow the relationship and discover further opportunities.
  • Assists the Community Engagement and MarComm teams in spreading brand awareness through organizing and participating in lead generation activity including industry trade shows, community education efforts and marketing campaigns
  • Enter, update, and maintain customer sales data in the corporate CRM system (i.e. Salesforce)
  • Maintaining standards aligned with our Core Values and highquality customer service.
  • Network and represent to improve the presence and reputation of NPower Canada
  • Develop and maintain a deep understanding of NPower Canada's suite of services and value proposition to engage new and existing clientele in salesoriented conversations

Outcomes Evaluation.

You will assist the leadership team in collecting data and analyzing qualitative and quantitative outcomes:

  • Conduct quarterly data review, ensuring completeness and accuracy of data entered regarding key metrics (enrollment, certification, referrals, employment, and graduation outcomes).
  • Prepare weekly reports regarding program activities and results, providing feedback to frontline staff regarding case notes and documentation to ensure adherence to best practices.
  • Cultivate, grow, and steward key employer and stakeholder relationships, supporting marketing efforts with case study identification and other content development.

Team Collaboration

  • Work to coordinate timely applicant interviews, offers of admission and timely followup communications.
  • Support management team to effectively resolve issues and respond to sensitive inquiries and concerns from applicants and their families.

Applicant Communication and Support.
Work with the Outreach & Engagement and Admissions teams to ensure that enrollment targets are achieved with the most suitable youth:

  • Refer unqualified applicants in a diplomatic and sensitive manner to specific referral partner organizations while tracking service coordination data.
  • Escalate complex service issues to management as needed; keep management apprised of any challenging communications with applicants.

Who You Are:

  • 4+ years of successful value/benefit propagation or sales experience and proven track record
  • Resultsdriven and demonstrated ability to meet performance targets by deadlines and critical time periods.
  • Experience with the prospecting process and the sales cycle
  • Strong expertise in client and community service with orientation towards innovation and collaboration
  • Highly motivated, selfdriven, resultoriented, strategic, logical, and methodical thinker.
  • Ability to work independently and as part of a team.
  • Innovative, adaptable, and selfmotivated with demonstrated ability to work independently and manage own workload and time.
  • Demonstrable ability to exhibit a high level of sensitivity, relatability, and emotional intelligence. You understand the socioeconomic and mental health barriers faced by persons of all backgrounds. You have and understanding of relevant experiences of diverse community members, including new Canadians, people with disabilities, LGBTQ, lowincome, and racialized groups.
  • Must be able to inspire loyalty and trust with internal and external contacts.
  • Must have reliable transportation and maintain a valid and current driver's license and willingness to travel within territory once NPower Canada resumes to hybrid/ inperson work environment
  • Proficiency with Microsoft Office and ideally, a CRM. You can easily learn new tools to enhance efficiency and effectiveness
  • Pre

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