Senior Application Product Manager

1 week ago

Old Toronto, Ontario, Canada League Inc. Full time

The Position

League's platform enables our customers to offer highly engaging and personalized health experiences to their users. The Apps and Solutions (A&S) Senior Product Manager is a customer-facing role that is instrumental in helping define the long term strategy and roadmaps of some of the most complex applications powered by League.
In this role you are responsible for building and maintaining strong relationships with client leaders and fellow PMs, ensuring a deep understanding of their priorities, smooth implementations and delivery of features, expert product solutioning, professional and timely client communication, and executing strong product judgment.

In this role you may work with one or multiple customers or prospects and may move from customer to customer as League grows. You will lean into solutions that leverage the broad range of capabilities in the League platform. When custom solutioning is required you will partner with design, engineering, strategy and your product peers to assure you are formulating solutions that are engaging, cohesive and help people lead healthier happier lives.

In this role you will closely track client metrics to track solution health and participate in organizational product reviews to lend your expertise to the solutions that other PMs are developing.

What You'll Be Doing:

  • Manage the roadmap for various A&S customers, identifying opportunities to create new capabilities or optimizations of existing capabilities.
  • Develop the client relationship via offering, educating and delivering League solutions and understanding and promoting the client's vision and needs within League.
  • Run product discovery, compile product requirements, and solicit engineering feedback to create solution definitions that are strategic and compelling
  • Serve as a subject matter expert on the League platform capabilities.
  • Proactively manage and prioritize the backlog of enhancements
    • Monitor engagement with the applications you are managing and identify opportunities to create value and exceed our goals
    • Communicating effectively and clearly articulating trade-offs to internal and external leadership
    • Define requirements and value proposition of custom features and complex capability deployments
  • Define requirements and value proposition of custom features and complex capability deployments
  • Monitor application performance and identify opportunities to create more value and exceed our goals
  • Partner with Customer Success to be the primary Product Management point of contact with our customer

About You:

  • 5+ Years of Product Management experience
  • Digital Healthcare experience, experience with the Payer market is preferred
  • Exceptional client management skills — ensuring requirements are accurately captured, communication is clear, and relationships are developed
  • Expert at balancing client requests with organizational goals.
  • Expert level feature solutioning that includes soliciting internal stakeholder feedback
  • Experience working with large engineering teams of different types including SI's.
  • Experience working at a platform company, or on the implementation of platforms
  • Agile expertise
  • Believe in tightening every feedback loop regarding the product (e.g. release often, release early, talk to customers, Minimal Marketable Product, etc.)
  • Experience working with large corporate clients and communicating with corporate leaders
  • Strong Client Management skills — ensuring requirements are accurately captured, communication is clear, and expectations properly managed
  • Excellent communication, presentation, interpersonal and analytical skills
  • Demonstrated problem-solving skills and business acumen required
  • Ability to quickly learn and gain proficiency in areas with limited experience
  • You thrive in a fast paced environment where priorities rapidly shift and needs often compete.

Security-Related Responsibilities

  • Compliance with Information Security Policies
  • Compliance with League's secure coding practice
  • Responsibility and accountability for executing League's policies and procedures
  • Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

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