Assistant Service Manager

2 weeks ago


Mississauga, Ontario, Canada Erin Park Lexus Toyota Full time

We know our success lies with our people and we foster and cultivate a culture that is safe, fun and encourages people to grow and succeed while providing our guests excellent customer service.

- "Let's Build a Career Together"_#erinparkjobs_

As
Assistant
Service Manager your responsibilities will include:


  • Assisting the service manager in day to day tasks, as well as in accomplishing monthly goals and targets
  • Provide guidance and coaching to team in order to provide a consistent and outstanding guest experience
  • Support team members in their duties through constantly coaching and training
  • Coordinate with Service Manager in daily circles with advisors/ technician to identify and overcome any potential areas of concern.
  • Building relationships with external and internal guests in order to operate as one team
  • Recruiting, overseeing and training all team members both primary responsibilities as well as company culture
  • Completing team member performance reviews
  • Oversee all activities occurring in drivethrough, service shop, guest lounge, shuttle service
  • Manage & monitor daily appointments
  • Coordinate and lead daily huddles with service team members
  • Proactively plan and organize daily departmental targets to achieve monthly targets
  • Taking ownership of guest experience
  • Sharing fresh ideas for advertising and marketing, shop productivity, advisor productivity, increased client satisfaction and excellent relationships within Erin Park
  • Being a role model of the Erin Park company culture

Qualifications:

  • 35 years experience in a service advisor position, ideally in a dealership environment
  • College diploma or University degree (an asset)
  • Experience with DMS tools
  • Proven ability to take on challenges with a positive mindset
  • Superior communication skills
  • Belief in a consistent walk around process
  • Exceptional organizational skills & attention to detail
  • A desire to step up and cover the full operations of a service department when the Service Manager is absent
- *We offer a competitive compensation plan along with group benefit program._*If this position inspires and motivates you, we invite you to apply.

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • 10 hour shift
  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Mississauga, ON L5L 3R2: reliably commute or plan to relocate before starting work (preferred)

Experience:

- service advisor: 4 years (preferred)

Work Location:
In person
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