Manager, Applications Delivery and Support

2 weeks ago

Ottawa, Ontario, Canada Smart & Biggar Full time
What We Do.

Smart & Biggar has been at the forefront of intellectual property (IP) and technology law for over 100 years.

We practice in every area of IP on behalf of an exceptional international clientele, and we are consistently ranked as Canada's leading IP firm.

We are committed to hiring people with different backgrounds and experience, who represent the best talent in their field.


We are part of the IPH Group, a network of member firms working throughout ten IP jurisdictions, with clients in more than 25 countries.

IPH member firms employ a highly skilled multidisciplinary team of over 1,200 people in Australia, Canada, China, Hong Kong SAR, Indonesia, Malaysia, New Zealand, Philippines, Singapore and Thailand.

IPH supports a diverse client base of Fortune Global 500 companies, multinationals, public sector research organizations, SMEs and professional services firms worldwide.

We are passionate about what we do and what we can achieve.

The IPH Group is committed to promoting and maintaining a workplace culture of shared respect across companies to enable us all to feel valued and be the best we can be.

The Opportunity.
We are currently looking for a Manager, Applications Delivery and Support to join our national IT team.

In this role, you will be responsible for the leadership and management of the Applications Delivery Team, leading the operations, support, and maintenance of our core solution platforms.

Responsibilities.

  • Lead the Application Delivery Team, providing coaching, mentorship, feedback, and performance evaluations
  • Manage prioritization and assignment of work across the Delivery team
  • Ensure crosstraining of the Delivery team, ensuring redundant support is always available
  • Partner with the Manager, IT Operations to align Tiers 2 and 3 support
  • Collaborate on the overall CAB process and procedures with the Manager, IT Operations
  • Be accountable for release planning, deployment plan, and vendor/client communication
  • Lead the team in building a standard regression test plan and manage release testing
  • Accountable for internal communications including release contents and status updates
  • Coordinate and lead Go-Live activities, executing deployment plans and checklists
  • Maintain a release repository, managing key information and conducting Lessons Learned processes
  • Drive continuous improvements to the Release process
  • Manage staggered implementations with business stakeholders
  • Research new software development and configuration management methodologies
  • Other duties, as assigned
Qualifications, competencies and experience.

  • Diploma or Bachelor's degree in computer science or related field, or a combination of relevant education and experience
  • 10+ years of experience in a technologyrelated field, with a minimum of 5 years in a leadership capacity
  • ITIL, Lean or Agile certification and experience are considered an asset
  • Highly effective project and program management skills
  • Ability to explain technical concepts and theories to nontechnical audiences.
  • Ability to effectively communicate with individuals at all levels of the organization
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