Application Support Specialist

2 weeks ago

Ottawa, Ontario, Canada Canadian Cancer Society Full time

_Hybrid Work Model_

_This position can be based anywhere in Canada_

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?
The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research.

We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer.

As the voice for people who care about cancer, we work with governments to shape a healthier society.

No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference. Call or visit today.

COME AS YOU ARE

JOB OVERVIEW
Are you interested in making an impact on the lives of Canadians living with Cancer? Do you have experience supporting enterprise financial systems? Do you value working with a collaborative team? Enjoy flexibility in where you perform your work?

Help us make a difference in developing and enhancing the solutions that support our finance team.


Reporting to the Senior Manager, Salesforce Solutions (Data, Analytics and Solutions), the Application Support Specialist, Salesforce Solutions supports the maintenance of the Salesforce Platform and related apps, provides advanced technical support for Salesforce enhancements, bugs and projects.


This role can be based anywhere in Canada.

WHAT YOU'LL BE DOING:

Support the maintenance and development of the Salesforce platform

  • Leads development, optimization, testing and implementation of enhancements and new features for systems and processes by translating functional needs into technical requirements, documenting, and developing solutions
  • Use Salesforce tools to support fixes and enhancements, including DemandTools, DataLoader, Data Import Wizard, For Assembly and various other 3rd party apps
  • Works with business analysts, technology staff and end users to understand requirements and translate to solutions.
  • Contributes to Release Management by following guidelines and process, coordinating development and testing of changes within the Salesforce environment; tracks and resolves issues through the deployment process.
  • Follow best practices with regards to system maintenance, configuration, development, quality assurance, data integrity and issue root cause analysis

Provides advanced technical and end user support

  • Work directly with end users to diagnose issues, provide support and resolution.
  • Supports projects as a SME and technical resource.
  • Support other Salesforce roles, including administrators, analysts and data specialists, as required.
  • Uses Ticketing System to contribute to a knowledgebase for issue resolution; create and maintain design and process documentation for developed processes.
  • Supports the development and documentation of project and deployment plans, technical scope and requirements and timelines.

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

  • 3 to 5 years of experience with Salesforce management and data management, preferably in nonprofit industry.
  • University Degree in computer engineering, IT or related field or an equivalent combination of education, training and experience.
  • Certified Salesforce Admin, additional certifications preferred
  • Knowledge of Microsoft's System Centre Orchestrator, DemandTools, DataLoader, Salesforce Communities is an asset.
  • Experience with databases and data management is required; intermediate knowledge of ETL tools and SQL is an asset.
  • Experience with Apex, SOQL and APIs is an asset.
  • Strong written, analytical, organizational, planning and communication skills.
  • Works effectively on independent projects and within a small team environment.

WHAT YOU CAN EXPECT FROM US:

CARING COURAGE INTEGRITY PROGRESSIVE.


In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.


HOW TO APPLY:

  • Please note that in keeping with the mandate of CCS to model and promote healthy_ lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business._
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