System Support Analyst

2 weeks ago

Toronto, Ontario, Canada Deciem Full time

WHAT ON EARTH IS DECIEM?

Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we're looking for someone who shares this vision and wants to grow with us

WHAT WE ARE LOOKING FOR

We are looking for a System Support Analyst, specializing in D365 F&O, to join our team in assisting the project functional team with the set-up, deployment, and support of a global rollout of enterprise applications for DECIEM Inc.

This is a hybrid position, based out of our Toronto Head Office.

WHAT YOU'D BE DOING IN THIS ROLE

Prepare training materials for new system functionality and/or process changes Own and deliver training plans to end users for major changes Monitor and support the adoption of systems and processes by users through on-the-job training, development of standard operating procedures and job aids. Act as front-line support to end user groups to troubleshoot system errors and report any consistent issues and opportunities for improvements to Business Analysts for evaluation Assist in documentation of project configurations Review end user SOPs to ensure usability and technical accuracy Ensuring data quality and consistency generated in enterprise systems follow approved workflows and procedures. Provide pre-go live and post go live support Be a peer leader for end users in applying known systems and process tools to resolve daily problems and Advise stakeholders of potential conflicts and gaps to assure consistency throughout the life of the project Support managers in business process improvements, implementing best practices and fully utilizing system capabilities. Train and instruct users with respect to their specific day-to-day activities. Investigate and resolve issues identified by project users. Collect and understand requests for minor changes and major enhancements to the system, points out alternative options where possible. Prioritize bugs and enhancements in conjunction with other functional support personnel. Collaborate with QA team members to develop and run test scenarios and test cases. Perform functional acceptance testing of bug fixes, minor enhancements and major enhancements and co-ordinates user acceptance testing.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

A curious mind who wants to learn, question and teach Well-developed communication and interpersonal skills. Proven ability to communicate with end users in an empathetic and clear manner Fluency in English, both written and verbal is required. Superior time management skills, and the ability to prioritize tasks with minimal supervision High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts. Ability to establish priorities, work independently and proceed with objectives without detailed supervision. A recognized degree from an accredited College or University. Engineering or Computer Science preferred. Equivalent relevant work experience is also acceptable.

MUST HAVES:

Certification MB-300: Microsoft Dynamics 365: Core Finance and Operations. 2-4 years of experience in tier 1 enterprise software such as D365 F&O, SAP, Dassault etc. 1-3 years experience in core business processes such as Manufacturing, Supply Chain, Quality, and R&D.

NICE TO HAVES:

Experience in a start-up or SME. Previous enterprise system implementation experience is desirable. Knowledge of best practices, principles and procedures as related to small-to-mid sized business processes. Intermediate knowledge of Microsoft Office tools, specifically Excel, Visio and PowerPoint.

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM

There's a lot of good stuff that comes along with being a DECIEM team member. Here's a few of our favourite perks and benefits, in no particular order...

Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more. 6 months of paid time off for new parents (inclusive of all genders). Work from anywhere 4 weeks per year. A hybrid work model (for applicable roles). Summer Friday's - get off at 1pm all summer long (for applicable roles). Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more. Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning. A generous discount on DECIEM products for you, your family, and your friends.

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