System Support Analyst
3 weeks ago
WHAT ON EARTH IS DECIEM?
Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation.
DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency.
He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.
We are growing rapidly and we're looking for someone who shares this vision and wants to grow with usWHAT WE ARE LOOKING FOR
This is a hybrid position, based out of our
Toronto Head Office.
WHAT YOU'D BE DOING IN THIS ROLE
- Prepare training materials for new system functionality and/or process changes
- Own and deliver training plans to end users for major changes
- Monitor and support the adoption of systems and processes by users through onthejob training, development of standard operating procedures and job aids.
- Act as frontline support to end user groups to troubleshoot system errors and report any consistent issues and opportunities for improvements to Business Analysts for evaluation
- Assist in documentation of project configurations
- Review end user SOPs to ensure usability and technical accuracy
- Ensuring data quality and consistency generated in enterprise systems follow approved workflows and procedures.
- Provide prego live and post go live support
- Advise stakeholders of potential conflicts and gaps to assure consistency throughout the life of the project
- Support managers in business process improvements, implementing best practices and fully utilizing system capabilities.
- Train and instruct users with respect to their specific daytoday activities.
- Investigate and resolve issues identified by project users.
- Collect and understand requests for minor changes and major enhancements to the system, points out alternative options where possible.
- Prioritize bugs and enhancements in conjunction with other functional support personnel.
- Collaborate with QA team members to develop and run test scenarios and test cases.
- Perform functional acceptance testing of bug fixes, minor enhancements and major enhancements and coordinates user acceptance testing.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
- A curious mind who wants to learn, question and teach
- Welldeveloped communication and interpersonal skills.
- Proven ability to communicate with end users in an empathetic and clear manner
- Fluency in English, both written and verbal is required.
- Superior time management skills, and the ability to prioritize tasks with mínimal supervision
- High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
- Ability to establish priorities, work independently and proceed with objectives without detailed supervision.
- A recognized degree from an accredited College or University. Engineering or Computer Science preferred. Equivalent relevant work experience is also acceptable.
MUST HAVES:
- Certification MB300: Microsoft Dynamics 365: Core Finance and Operations.
- 24 years of experience in tier 1 enterprise software such as D365 F&O, SAP, Dassault etc.
- 13 years experience in core business processes such as Manufacturing, Supply Chain, Quality, and R&D.
NICE TO HAVES:
- Experience in a startup or SME.
- Previous enterprise system implementation experience is desirable.
- Knowledge of best practices, principles and procedures as related to smalltomid sized business processes.
- Intermediate knowledge of Microsoft Office tools, specifically Excel, Visio and PowerPoint.
WHAT YOU'LL BE GAINING BY JOINING OUR TEAM
There's a lot of good stuff that comes along with being a DECIEM team member. Here's a few of our favourite perks and benefits, in no particular order
- Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- 6 months of paid time off for new parents (inclusive of all genders).
- Work from anywhere 4 weeks per year.
- A hybrid work model (for applicable roles).
- Summer Friday's get off at 1pm all summer long (for applicable roles).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People first company that lives by our core values to
- Do the right thing
- Create impact
- Respect small things
- Be the future
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