Delivery Manager for Network Services
1 week ago
SDM you will be faced with a dynamic range of interactions, tasks and challenges, all centered around the ongoing delivery of the customer subscribed to services.
You will be the primary contact point for our clients for all ongoing service and delivery needs while being aided by various colleagues in the larger operational delivery and sales teams.
The SDM team is part of the Global Managed Services group of , it includes a portfolio of cyber security products and services such as network and log monitoring, fraud detection and prevention, forensics and incident response as well as cyber threat intelligence.
The team is committed to ensure that these services are received by our customers in a reliable, consistent and professional manner.
We do this by consistently finding new ways to better engage and service our wide portfolio of both local and international clients.
You will be responsible for a set of Managed detection and Response (MDR) customers.With this service our Security Operations Center (SOC) monitors and rapid reports incidents so our customers are better equipped to deal with the advancement of cyber-attacks and cyber incidents.
Most of the customers are situated in The Netherlands, but it could also be possible you will have a few international customers.
Engage, support and build relationships with a select range of customers and future customers;Host and coordinate various formal and ad hoc customer engagement events like (onsite) service meetings, service related questions and escalations;
Work closely with the account management team to build and maintain each customer relationship;
Ensure the delivered service(s) are aligned to the contracted SLAs at all times;
Analysis of service usage and perceived service value throughout the contract period;
Coordinate output of certain specific and ad hoc service deliverables (service meetings, reports, ad hoc engagements) provided to our customer base and monitor and record customer feedback;
Be responsible to collaborate and align with other internal stakeholders (other Fox units and the wider NCC group) ensuring that your customer portfolio is supported and represented accordingly;
That means every one of us contributes in making society safer and more secure with the help of our technical and innovative solutions.
a global community of talented individuals working together towards a safer future.We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission.
You have a natural tendency for daily customer engagements and you are fascinated by IT and cyber security. You have a proven track record in a service environment.For example, you are a project manager or B2B customer representative who wants to take the next step in her/his career.
You've gained experience in most of the activities mentioned above in your previous position(s) (customer relationship management, customer success, service delivery, customer support).
Experience in customer engagement of a complex service or product is a plus. Preferably have a minimum 1-4 years of experience in a customer facing support and engagement role;Be both comfortable and confident to communicate in English (both in writing and verbally) with customers and colleagues.
Flexible working hours and flexibility in working at home or in the office, so that you can optimally combine your private life with your work;
A favorable pension scheme, 26 vacation days (+4 office closing days) and 8% vacation pay with a full-time contract;
A laptop and business phone.
Do you use your own phone? A monthly reimbursement for your internet at home of a maximum of € 40,- and a homework allowance.
A performance bonus and profit sharing, because we value your effort;When we work in the office, we gather every day for a delicious lunch.
You can apply by clicking on the button, which will take you to our ATS (Workday).
If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers.
We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference.
We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.
#-
Oracle EBS Cloud Technical Delivery Manager
4 weeks ago
Canada Tata Consultancy Services Full timeTCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that...
-
Oracle EBS Cloud Technical Delivery Manager
4 weeks ago
Canada Tata Consultancy Services Full timeTCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that...
-
IT Services Delivery Manager
1 week ago
Canada SS&C Full timeIT Service Delivery Manager PA page is loaded IT Service Delivery Manager PA2024380 Apply locations London, UK time type Full time posted on Posted 2 Days Ago job requisition id R24108 SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. S. company based on revenue, SS&C is...
-
Oracle EBS Cloud Technical Delivery Manager
1 week ago
Canada Tata Consultancy Services Full timeTCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that...
-
Network Monitoring and Automation Specialist
1 week ago
Canada Network Aviation Group Full timePosition Summary Reporting to the Manager Security Infrastructure and Solution Integration, the Network Systems Specialist ensures optimum performance and high availability of the Hospital network and server infrastructure to support Patient Care and Hospital operations. The Network Systems Specialist maintains and troubleshoots infrastructure, hardware and...
-
Canada airbnb, Inc. Full timeAirbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more...
-
Oracle EBS Cloud Technical Delivery Manager
4 weeks ago
Canada Tata Consultancy Services Full timeAbout TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to...
-
Oracle EBS Cloud Technical Delivery Manager
4 weeks ago
Canada Tata Consultancy Services Full timeAbout TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to...
-
Oracle EBS Cloud Technical Delivery Manager
4 weeks ago
Canada Tata Consultancy Services Full timeAbout TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to...
-
Remote Delivery Manager
1 week ago
Canada Open Axcss Full timeCANADA - Remote, EMEA - Remote, LATAM - Remote, UNITED STATES - Remote Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society. Blockchain tech is...
-
Oracle EBS Cloud Technical Delivery Manager
1 week ago
Canada Tata Consultancy Services Full timeAbout TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to...
-
Canada Tata Consultancy Services Full timeTCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that...
-
Canada Tata Consultancy Services Full timeTCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that...
-
Network Manager, CF CanACT
1 week ago
Canada Cystic Fibrosis Full time5 days ago Be among the first 25 applicants Direct message the job poster from Cystic Fibrosis Canada / Fibrose kystique CanadaStudying Public Policy, Labour Relations, and Urban Planning - University of TorontoNetwork Manager, CF CanACTStatus: Full-TimeLocation: Hybrid (if in the Toronto area) or RemoteCystic Fibrosis Canada is looking for our next Network...
-
Bilingual Client Relations Manager
2 months ago
Canada EdCan Network Full timeThe EdCan Network has maintained its 130+ year tradition as the only national, nonpartisan, bilingual organization representing 140,000 educators across Canada. Our role as an intermediary strives to bridge the research-implementation gap for Kindergarten to Grade 12 (K-12) education systems across the country by producing and disseminating authoritative...
-
Bilingual Client Relations Manager
1 week ago
Canada EdCan Network Full timeThe EdCan Network has maintained its 130+ year tradition as the only national, nonpartisan, bilingual organization representing 140,000 educators across Canada. Our role as an intermediary strives to bridge the research-implementation gap for Kindergarten to Grade 12 (K-12) education systems across the country by producing and disseminating authoritative...
-
Network Support
1 week ago
Canada Whitecodex Consulting Services LLC Full timeCompany: WhiteCodex Consulting Services LLC Location: Remote Job Type: Full-Time About Us: WhiteCodex Consulting Services LLC is a dynamic and growing technology company dedicated to providing top-notch IT solutions to businesses of all sizes. We're currently seeking a talented and motivated Network Support Specialist to join our team and help our...
-
Delivery Manager
1 week ago
Canada Stable10 Full timeDelivery Manager / Director - SalesforceLocation: Canada (Remote)Salary guidelines: C$180,000 + bonus (open to all salaries based on experience)As a Delivery Manager / Director, you will work closely with senior leadership and take responsibility for providing exceptional client service, driving overall commercial profitability, and leading a team of...
-
Delivery Lead
4 weeks ago
Canada Tata Consultancy Services Full timeTCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that...
-
Student, Network
3 weeks ago
Canada Bell Canada Full timeReq Id: 409969 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we’re revolutionizing how Canadians communicate. If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the...
