Associate Inside Sales Representative/ Reprsentant

1 week ago

PointeClaire, Quebec, Canada Wesco Full time
En tant que Représentant associé des ventes internes, vous interagirez avec les clients existants, principalement par téléphone et par courriel, afin d'augmenter les ventes des produits et/ou services de la société en obtenant et en augmentant les commandes, en créant la satisfaction du client et en ajoutant de la valeur à l'expérience d'achat du client. Vous collaborerez avec le service des ventes externes pour vous assurer que les objectifs sont atteints.

**Responsabilités**:

- Obtenir des commandes par courriel et par téléphone, vérifier et saisir les articles, transférer les commandes à l'exécution, expliquer les ruptures de stock et les dates de livraison prévues.
- Augmente les commandes en suggérant des articles connexes, en expliquant les caractéristiques et en vérifiant l'historique d'achat du client.
- Avec l'aide d'un conseiller, possède, qualifie et développe les opportunités provenant du marketing, des ventes externes et des comptes nationaux.
- Préparer, générer et assurer le suivi des devis verbaux ou écrits afin d'obtenir des commandes, ou déterminer la raison de la perte d'une commande.
- Examiner les rapports sur les commandes en cours des clients et agir sur les articles en cours, y compris ceux qui risquent de ne pas respecter la date de livraison promise par le client.
- Tenir à jour le rapport sur les commandes en souffrance du système de distribution, le rapport et les avis d'expédition des clients qui y sont associés, ainsi que les avis aux clients.
- Signaler à la direction les tendances du secteur, les prix de la concurrence et les réactions des clients.

**Qualifications**:

- Diplôme d'études secondaires ou équivalent requis ; un baccalauréat est préférable.
- Connaissances et expérience privilégiées dans le domaine de la vente et de l'administration des ventes ; encore en train d'acquérir des connaissances et des compétences de niveau supérieur, mais toujours un contributeur professionnel productif (0-2 ans).
- Familiarité avec Microsoft Office et capacité à utiliser des outils informatiques de base.
- Capacité à effectuer plusieurs tches simultanément
- Capacité à travailler dans un environnement d'équipe
- Capacité à communiquer clairement, tant à l'oral qu'à l'écrit.
- Souci du détail
- Capacité à prospecter et à commercialiser des concepts auprès de comptes existants et potentiellement nouveaux.
- Capacité à agir et à résoudre des problèmes de routine ou standards
- Capacité à identifier et à définir les problèmes et les solutions possibles de manière indépendante ; à choisir parmi les solutions existantes.
- Capacité à travailler de manière indépendante avec supervision
- Capacité à voyager jusqu'à 25%.

**Responsibilities**:

- Increases orders by suggesting related items, explaining features, and checks customer's buying history.
- With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Reviews open customer order reports and act on open items, including those items that may be at risk in meeting customer's promised delivery date.
- Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Reports industry trends, competitive pricing and customer feedback to management.

**Qualifications**:

- High School Degree or Equivalent required; Bachelor's degree preferred.
- Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
- Familiar with Microsoft Office, and ability to perform basic computer skills
- Ability to perform multiple tasks simultaneously
- Ability to work in a team environment
- Ability to communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts
- Ability to act and solve routine or standard problems
- Ability to identify and define problems and possible solutions independently; chooses among existing solutions
- Ability to work independently with supervision
- Ability to travel up to 25%

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco"), is an Equal Opportunity and Affirmative Action Employer. It is the policy of Wesco to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff,

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