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Customer Success Manager Ii
2 weeks ago
Customer Success Manager to join our team in Toronto As a Customer Success Manager you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you'll fit right in
Responsibilities:
- Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
- Establish measurable goals and KPIs for your customer accounts
- Track all implementation and postimplementation adoption activities
- Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
- Meet with your customers facetoface to plan program rollouts and explore crossfunctional use cases where Achievers can help meet needs
- Connect with your customers to update on outstanding queries, reports and campaigns
- Manage a revenue pipeline while upselling and crossselling within the existing programs
- Lead customer workshops and training around product updates & new features
- Provide regular status reports to stakeholders on progress against established goals and manage account escalations
- Understand your customers' requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
- Recognize your peers for being awesome
Qualifications:
years of account management experience at a software/SAAS company
- Strong business acumen and proven ability to influence decision makers in various sizes of organizations
- Individuals who have completed formal sales training through a recognized program
- Experience in preparing and delivering presentations targeted to a senior audience
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
- Experience managing a sales pipeline and carrying a sales quota
- Strong customerfacing skills including expectation management, communication skills, information management
- Bachelor's Degree
About Achievers:
As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace.
Our headquarters are conveniently located in Liberty Village, close to bars, shops and restaurants and are highly accessible by TTC and GO Transit.
Achievers is ranked as number 32 on the list of Top 50 Best Workplaces in Canada.
Achievers has been recognized on the 2020 list of Best Workplaces for Women in Canada
Achievers has been recognized on the 2020 list of Best Workplaces for Inclusion
Achievers has been named one of the Top 10 Employee Recognition Solution Providers Globally
Check out our platform in action here
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