![SysAid Technologies](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
6 days ago
We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI.
We're looking for someone who has strong time management and problem-solving skills, someone who will own their book of business and work to delight their customers every day.
What you will do:
- Manage our Global, Strategic/Enterprise Accounts.
- Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions.
- Set regular cadences with customers.
- Drive and maximize the utilization of the product.
- Work with the Licensing Specialists to identify expansion opportunities.
- Conduct account health checks and analysis to assess risk potential.
- Prepare and present Quarterly Business Reviews.
- Find gaps of dissatisfaction and work with internal teams to rectify any outstanding concerns.
- Ensure successful delivery of our solutions by our customer timelines.
- Create value for customers by building strategic partnerships and identifying success criteria.
- Serve as an escalation point for your customers on bug requests and new feature requests work with operational departments to prioritize, and set customer expectations.
Qualificaions:
- 3 years of experience in Customer Success or Account Management role handling Enterprise sized accounts.
- Experience in the IT industry (SaaS preferred).
- Experience managing a book of business with a record of successful forecasting and quota attainment.
- Exceptional communication skills and strong business acumen.
- Technical proficiency.
- A proactive, energetic, and gogetter mentality. Thrive in a multitasking environment.
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
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