Order Desk Representative
1 week ago
Your Alberta Construction Safety Association (ACSA) is a registered independent not-for-profit society whose Mission is to leverage industry expertise through engagement, products, services, and education to support the continuous improvement of the safety culture in Alberta's construction industry.
_Do the Values of Excellence, Trust, Service & Evidence-based resonate with you? If so, read on as this role may be for you
Why Join Your ACSA?
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Impactful Work: Your contributions influence the safety and well-being of Alberta's construction workforce.
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Growth & Learning: ACSA offers ample opportunities for professional development in a supportive environment.
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Balance & Benefits: We support work-life balance and provide a competitive total compensation package including ample sick days, vacation time, RRSP contributions, health benefits, and health spending.
Order Desk Representative
Position Purpose
The Order Desk Representative plays a pivotal role in delivering top-notch customer service, employing a professional, responsible, and supportive approach.
Reporting to the Manager of Learning Resources, this position is responsible for ensuring that the appropriate resources are accessible for both in-person and virtual instructor-led training (vILT) classes.
Offering expert guidance to members and students seeking training and safety program materials, including facilitating the shipment and/or purchase of materials.
Duties and Responsibilities
- Offering advice on training materials and safety programs, obtaining debit and/or credit payments, and providing followup support as necessary.
- Manage the receiving and shipping of stock, including vILT course materials for students.
- Oversee the organization and maintenance of stock inventory, conducting regular audits and replenishing supplies as needed.
- Prepare and maintain inperson classroom environments, ensuring all necessary materials and resources are available for effective training delivery.
- Facilities operational support including snow removal, furniture assembly, and various tasks during peak periods and vacation coverage.
- Perform other related duties as assigned.
Qualifications
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Education:
- High School Diploma or GED.
Experience:
- 6 months+ experience in customer service, order desk, or related field.
Required Skills and Abilities:
- The ability to kneel, bend, and stand for long periods of time, lift and carry items weighing over 50 lbs, unassisted, using proper techniques.
- Proficient in Microsoft Office.
- Competent in Customer Relationship Management System (CRM), Learning Management System (LMS), and Canada Post EST 2.0 shipping software is considered an asset.
- Excellent customer service and communication skills are essential.
- Ability to work independently as a strong and contributing member in a team environment.
- Excels at creative thinking and problemsolving, with a keen eye for detail.
Logistics
- Daily work hours are 7:30 am 4:30 pm.
- This position requires onsite work out of our Edmonton office.
Salary:50,920
**Closing Date: June 21, 2024
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