Service and Operations Coordinator

7 days ago

Burlington, Ontario, Canada Reliance Home Comfort Full time

By joining Reliance as a Service Manager, Operations, you'll become an important team member and will be provided with the tools you need to succeed.

Learn and grow as an important part of a team that cares about Reliance and its customers.
Collaborate with all local Manager(s) to plan, budget and deliver onP & L targets to plan, budget and deliver onP & L targets
Develop and maintain relationships within all areas of the business
Develop any potential sales or customer service opportunities to maximize portfolio growth
Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments
Lead and support the development of Growth through Service mentality that drives customer satisfaction and future business growth
Coach and manage a team of Technical professionals to maximize their performance, engagement and achievement of objectives

Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance's strategy and goals.

Manage these relationships to ensure these vendors deliver on all our key metrics and standards
Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews
Arrange monthly Health and Safety meetings to explain current company initiatives and policies.
Coordinate team member training sessions with individual needs.
Quality, Project Management, Training, HR, Regulatory) to continually improve team performance
Drive 'destination of choice' for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard
Ensure company vehicles are being maintained and repaired in a timely matter as required including seasonal tire replacements.
Ensure the supply of parts in both warehouse and on team members vehicles are sufficiently stocked and organized.
The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs
Fully paid tuition and apprentice leave top-up for eligible Team Members
And award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team
You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working in a team environment and individually
3-5 years of progressive experience overseeing a field operations team required
Knowledge and technical experience within the HVAC and/or water heater industry is required
Gas license is an asset
Sales experience and a demonstrated ability to meet sales quotas would be an asset
Demonstrated results in driving process control, productivity/quality improvement
Strong initiative to drive results with speed of implementation
Ability to challenge the status quo and help drive change

Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.

Reliance is a $1 Billion business with 2,600 Team Members and we're growing We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures.

It's our Team Members and their relentless focus on the business, each other, and our customers that makes us great.

We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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