Copy of Customer Support Officer

2 weeks ago

Vancouver, British Columbia, Canada ChartWorld Group Full time

Your tasks:

  • Register and manage cases effectively within prescribed KPIs in CRM tool Salesforce
  • Support customers with chart loading issues
  • Provide assistance to existing customers with Chart Sales & quotations
  • Manage software registration/ activation
  • Update and manage the FAQ/ Knowledge base and monitor PAYS position reporting
  • Work closely with other departments, including sales, technical support, and product development, to ensure a seamless customer experience.

What we need from you:

  • University degree or equivalent diploma in Marine IT/electronics/similar fields
  • Interest in shipping and navigation
  • Desire to learn on the job and participate in trainings
  • Problemsolving abilities and a customerfocused mindset.
  • Ability to work independently and as part of a team.
  • Should be able to manage customers with an empathetic demeanor and handle confidential data
  • Good ITknowledge and preferably experience with a CRM system
  • Good in English both spoken and writing is a must
  • Experience in marine industry an advantage
  • Nautical Watchkeeping Certificate / Customer Service Experience / Technical Service is an advantage

What is in it for you:

  • Attractive salary package
  • 21 vacation days
  • Private health insurance
  • Provident fund contribution

About us:

Teledyne ChartWorld and SevenCs was established with the desire to make commercial shipping safer and more efficient.

The main areas of activity include the development of concepts for optimized digital route and voyage planning, the equipping of ships with digital navigation systems and charts as well as the installation of supplementary software products.

Today, we are the market leader for ECDIS as a service, and a driver of digital navigation and automated voyage planning tools.

The company operates from offices in Germany, Singapore, Cyprus, Canada and Japan.

Teledyne ChartWorld and SevenCs is an Equal Opportunity/ Affirmative Action Employer. We believe in providing equal opportunities to all and emphasize on diversity and inclusion.

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