Medical Office Assistant

1 week ago

Victoria, British Columbia, Canada Pacific Centre Family Services Association Full time

Internal/External Job Posting #

Job Title:
Medical Office Assistant

Grid Level:
Grid 9 BCGEU wage grid position
Currently $24
.56 - $28.16 per hour

Hours:
Part - Time

Anticipated start date:
Negotiable


Looking for two part time team members who love helping others, feel passionate about healthcare and thrive in a fast-paced busy environment.

We are a new community healthy center (CHC) located on the Westshore. Part time would be working 4:30-8:30 Monday to Thursday, possibly Saturday work.


Reporting to the Director of Integrated Services or delegate, as an integral member of a multidisciplinary team and integrated administrative team, the Medical Office Assistant (MOA) provides support to patients, physicians, nurse practitioners, and other allied health professionals.

The MOA performs a variety of clerical and medical office assistant duties including word processing, scheduling, data entry, and general correspondence.

Answers general inquiries related to programs and services from clients, physicians, staff, and the public. Assist primary care providers with the smooth operation and flow for patient visits and care.

This position will be paid at Grid Level 9, BCGEU wage grid.

Posting date:
July 30, 2023

Closing date:
Open Until Filled

This position is open to all applicants and requires BCGEU Union membership.

Detailed job description is attached.

JOB DESCRIPTION - July 2023

Medical Office Assistant

Grid Level: 9 JJEP

Primary Duties & Responsibilities

  • Coordinates patient care through the clinic checking in, prepping, escorting to exam rooms, and preparing exam or treatment rooms for the next patient.
  • Provide intake services to new clients, determining need or directing them to the appropriate clinician. Assist clients with intake documentation/forms as needed.
  • Generates provider day sheets/schedules, pulls, and organizes patient information. Manages electronic patient files.
  • In coordination and collaboration with the Community Health Worker, directs and schedules client appointments with an appropriate member of the health care team including recall and/or followup, and schedules and coordinates client appointments for a wide variety of routine and specialized diagnostic procedures or treatments.
  • Receive incoming calls and answer routine inquiries; screen and/or transfer calls to the appropriate member of the team.
  • Maintains client records, including electronic medical record, patient chart, medication lists, etc.
  • Maintains examination and treatment rooms utilizing principles of aseptic technique and infection control and ensuring rooms are adequately stocked according to accepted procedures.
  • Facilitate smooth operation of reception and related areas.
  • Provides administrative support to the Health Care Team, including: reports, letters, notices, scanning. Records transcribes, types, drafts, creates, updates all forms of correspondence, including, but not limited to manuals, posters, pamphlets, memos, reports, letters, schedules, forms, meeting minutes from handwritten notes, dictation and copies and distributes as required.
  • Manage office supplies for the medical clinic including manage an inventory control system, ordering and shelving supplies.
  • Provide input regarding program administration procedures that affect the delivery of health care.
  • Provides reception support.
  • Operates electronic equipment such as photocopiers, faxes, printers, scanners, labelers, etc.
  • Preceptors and mentors assigned new employees and students to guide the clinical experience and provides feedback to mentee and leadership as requested.
  • Collaborates and participates with the Primary Care Team in identifying and prioritizing quality improvement activities.
  • Contribute to the implementation and monitoring of quality improvement and evaluation initiatives that related to the Medical Office Assistant functions, as well as to the overall clinic administration.
  • Performs other related duties as required.

Qualifications

  • Education & Experience_
  • Secondary School graduation and graduation from a Medical Office Assistant course; or a combination of training and experience.
  • Knowledge, Skills, and Abilities_
  • Demonstrated ability to work effectively with others in a fastpaced health center environment.
  • Ability to organize and prioritize multiple tasks, multitask, use initiative, and act as needed.
  • Ability to work as an effective member of an integrated administrative team.
  • Advanced technology skills including word processing, telecommunications, and database software management.
  • Good judgment and decisionmaking skills.
  • Demonstrated ability to utilize and understand Medical Terminology.

General Expectations

  • The MOA is responsible for their own professional proficiency by keeping up to date on relevant clinical and social developments potentially affecting practice.
  • The MOA is expected to become familiar w

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