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Growth and Engagement Manager

3 months ago

Saskatoon, Saskatchewan, Canada Desjardins Full time
At Desjardins, we believe in equity, diversity and inclusion.

We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-10


Collabria is a Canadian credit card issuer offering white-label card programs to Canadian credit unions that serve their consumer and commercial members.

As a client-centric provider, Collabria focuses on delivering convenient, secure and valuable credit card programs. These help credit unions develop broader and deeper relationships with their members. What sets Collabria apart is its foundation in partnerships, collaboration and responsiveness.


At Collabria, we are passionate about providing Canadian credit unions with unique credit card services to help them stay competitive against the big banks.

Our services give credit unions the ability to personalize product offerings with their brands and enhance the overall experience for their members.

We are a rapidly growing company with a lot of exciting openings and opportunities for career advancement.

As a Relationship Manager you'll be our champion with our credit union partners in a designed territory.

That means you will help our partners grow their credit card portfolio, efficiently manage their operations and market to their credit union members.

General Information on the Position

Main responsibilities- Maximize portfolio performance through ongoing engagement with clients, alignment with other key departments (e.g. Marketing) and through the development and delivery of programs and activities to support overall portfolio performance- Build relationships focusing on integration at all levels.

Interact with various individuals at the client to solve problems, build strong partnerships, and identify new opportunities- Foster and maintain relationships across client organization- Facilitate and, where appropriate, support the coordination of customer satisfaction and engagement initiatives to ensure client satisfaction levels are maintained and, where required, increased- Keep client apprised of new product functionality that may be relevant to the client and their program- Troubleshoot Ad hoc client queries and issues- Conduct regular client meetings, facilitate demonstrations and training and address other client requests as required- Conduct ongoing needs analysis to determine appropriate services to meet client requirements and program performance objectives- Facilitate the exploration of new functionality or program needs with key Collabria departments for feasibility and review- Complete regular account reviews with clients- Participate in and support client training events as required- Review, prioritize and respond to inquiries, complaints and requests for information- Escalate issues to the appropriate internal teams and management as appropriate, with recommendations and/or solutions- Support the development of tactical plans and strategies that successfully position Collabria and the client for mutual success by researching, analyzing and summarizing information on competitive intelligence, business trends and market positioning- Support the business planning process by reviewing project proposals or plans to determine applicability, timing; participating in the development of budgets and program performance plans; monitoring results through the review, analysis and trending of reports.

Other working conditions- Workplace: Position located in Saskatoon, Manitoba or Brandon. The work arrangement for the position is full-time telework #LI-Remote Number of jobs available: 1

Qualifications:

  • Bachelor's degree in a related field
  • A minimum of 7 years of relevant experience of sales and relationship management experience
  • Experience with Credit Unions (an asset)
Please note that other combinations of qualifications and relevant experience may be considered

Specific knowledge- Very good knowledge in presenting through various channels (in person, webinars, and phone)- Knowledge of sales, business planning and customer relationship management processes- Knowledge of internal program delivery processes and systems- Knowledge of credit card and payments industry

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Communicates effectively, Drive results, Interpersonal Savvy

Work Location

330, 20th Street East, Saskatoon

Trade Union

Non Syndiqué

Unposting Date

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealt