IT Analyst

1 week ago

Surrey, British Columbia, Canada Orion Full time

Job description:

We have a current opportunity for a IT Analyst on a contract basis. The position will be based in Walton-on-Thames.

Great long term position in a friendly large company - very well established firm.
***
Position Description:Provide technical user support using analysis and problem-solving skills to facilitate resolution, education, and documentation of a variety of computer and software technologies used at the business. This position will directly interact with end users at the Digital Tech Bar.

Core Skills
A good knowledge in several of the following areas will be an advantage:

  • Operating Systems (Microsoft Windows 10)
  • Network Connectivity (TCP/IP, LAN/WAN)
  • Remote Connectivity/SSL/VPN
  • Printing (basic troubleshooting, HP hardware knowledge preferred)
  • Software distribution/SCCM (basic knowledge required)
  • MS Office Products
  • Cloud technologies
  • Mobile technologies
  • ServiceNow
  • ITIL processes
Strong analytical, problem solving, communications, and documentation skills are essential.

***
Position Responsibilities:
  • Staff the Digital Tech Bar in the
    _Hersham UK_ office, Monday through Friday supporting core business hours between 9:00 am and 5.30 pm
  • Provide operational support for the enterprise computing environment's supported technologies.
  • Communications, documentation, advanced troubleshooting.
  • Collaborate with other Technical Support and Engineering teams when necessary to provide additional testing, training, troubleshooting and documentation in respect of technical user support.

Education/Experience/Skills:

  • Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience.
  • Approximately 35 years of experience within one or more areas within Information Technology (IT) or comparable organization.
  • Client Support experience preferred.
  • Excellent verbal & written communication skills, especially in English.
  • Secondary language preferred, but not required.
  • Strong problem solving & customer service skills.
  • General understanding of Information Technology (IT) infrastructure and processes.
  • Ability to assess and prioritize competing urgent issues.
  • Ability to effectively work independently and collaboratively within the team.
  • Good understanding of ITIL processes (knowledge, problem, incident, etc.)
For further information about this position please apply.

Our role in supporting
_diversity_ and
_inclusion_

As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group.

We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion.

In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

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