Applewood Nissan Infiniti Richmond

1 week ago

Richmond, British Columbia, Canada Nissan INFINITI Richmond Full time

_It's All Good at Applewood_
Applewood Auto Group is looking for a full-time Assistant Service Manager at Nissan INFINITI Richmond

If you excel in leading teams and managing operations, this is an opportunity you won't want to miss

Role and Responsibilities
-
Greet customers and understand their needs: You will welcome customers as they arrive, listen to their concerns or service requests, and identify issues causing customer dissatisfaction, finding solutions, monitor issues, and follow up with customers.
-
Coach Team Members:You will observe and coach team members to ensure high standards and Best-in
  • Class customer service at all times.
-
Collaborate between service and parts department: You will work closely with the Fixed Operations employees to help maintain an environment of collaboration and our "Team Beats with One Heart" core value.
-
Ensure a "Find a Way to Say Yes" mindset: You will work with Team Members to find solutions to concerns and understand that although it may not be your fault, our customer's problems are our problems that we need to fix.
-
Ensuring customer and team member satisfaction: You will follow up with the customers to ensure their satisfaction, address any concerns or issues, and provide advice and tips for maintaining their vehicle in good condition. You will also work with the department managers to ensure team members are experiencing a Best-in
  • Class work environment.

Measurables:

-
Customer satisfaction rate: This measures customers' satisfaction with the dealership's service, including the service advisor. It is measured through OEM surveys and/or Google reviews.
-
Repair order completion rate: This KPI measures the percentage of repair orders completed within the estimated time frame. The goal is to ensure that customers receive their vehicles back as quickly as possible.
-
Additional services take rate:This KPI measures the percentage of customers who accept additional services the service advisor recommends. This helps increase customer satisfaction by offering additional maintenance services that can help extend the life of their vehicles.
-
Effective labor rate: This KPI measures the efficiency of the dealership's service department by calculating the revenue generated per hour of labor. A higher effective labor rate indicates that the service department operates more efficiently.
-
Gross profit per repair order: This KPI measures the dealership's total gross profit for each repair order. A higher gross profit per repair order indicates that the dealership generates more revenue from each service visit.

Compensation:

Why should you work for Applewood?

  • Excellent compensation package(s) and RRSP options
  • We stand out from the rest because we are
    TRULY PASSIONATE about cars
  • 10 dealerships and counting to work alongside and grow with
  • Group events, Applewood Family Day, Xmas party, BBQs, and more
  • We support local communities, sports teams, and charities.

Our Core Values

Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.

Find a Way to Say Yes: We take full ownership, embracing the responsibility to "Make Things Better.

Team Beats with One Heart:

We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.


Contact:

No Recruitment agencies please.

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