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Customer Service Manager
3 months ago
Durée de l'emploi:
Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience:
Education:
- Bachelor's degree
- Business administration and management, general
Work setting:
- Automobile dealership
- Motor vehicle repair shop
Tasks:
- Evaluate daily operations
- Plan and organize daily operations
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Provide customer service
Computer and technology knowledge:
- Word processing software
- Electronic mail
- Spreadsheet
- Adobe Acrobat Reader
- MS Outlook
Area of work experience:
- Reports and records
Area of specialization:
- Reports
Security and safety:
- Criminal record check
Transportation/travel information:
- Own transportation
- Own vehicle
- Public transportation is available
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability:
- Adaptability
- Analytical
- Collaborative
- Efficiency
- Energetic
- Goaloriented
- Hardworking
- Integrity
- Outgoing
- Positive attitude
- Proactive
- Quick learner
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Interpersonal awareness
- Judgement
- Organized
- Team player
- Maturity
- Patience
- Resourcefulness
- Ability to multitask
Screening questions:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
Experience:
- 3 years to less than 5 years
Health benefits:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
Financial benefits:
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other benefits:
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Parking available
- Wellness program