National Manager, Brand Defining Continuous Improvement

1 week ago

Richmond Hill, Ontario, Canada Staples Canada Full time

Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live.

At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that's you, let's work, learn and grow together.

We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment.

We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.

If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the National Manager, Brand Defining Continuous Improvement, you will be a key leader and driver, a self-starter and pivotal member of the Retail Operations Team, playing a critical role supporting business growth with a constant focus on improving existing and future state operations within Transformation.

You will be instrumental in shaping the strategic objectives of the team, driving ownership of key deliverables across transformational stores.

You will work hand in hand with multiple partners to ensure the highest degree of execution and performance are realized while driving financial and productivity improvements across all transformational formats.


Specifically, you will:

  • Be responsible for building, organizing, executing the transformation strategy and vision in conjunction with company objectives and in partnership with field and corporate leaders, across the transformational store network.
  • Shape and execute the transformation strategy in partnership with field and home office senior leadership.
  • Establish objectives, takes a proactive role in the successful execution of business operations in national transformation stores. Work in collaboration with Field and Home office partners by providing guidance, coaching and instruction to Regional VP's, District Managers, to enable scaling with their General managers and others as required.
  • Design and build a Retail Community strategy in collaboration with key business partners (L&D, Marketing, Studio/Spotlight) internal and external facing.
  • Define and drive retail process strategies that complement Staples Canada's financial and strategic initiatives and support its overall vision; partner with various teams and departments across the organization to ensure these are rolled out effectively.
  • Partner with Regional Vice Presidents and District Managers to develop a culture around Transformation, helping each district bring the working and learning company to their markets with minimal variation on look and feel.
  • Be responsible for the development and implementation of new processes, tools, communication and high growth activities across all transformational locations, including community.
  • Review operational KPI's weekly and work with DMs and RVPs on deficiencies in stores to ensure immediate attention and follow up, partners with stakes holders on solutions
  • Collaborate with Director of New store Development, Director Visual, on site selections, store visuals, customer journey pathways. Take a leadership role in Operations lens and voice.
    Some of what you need
  • 10+ years progressive management experience, preferably in a retail environment and on a national scope
  • Experience in a transformational environment
  • Post-secondary education in a related field or discipline preferred
  • Strong business acumen and analytical ability
  • Outstanding influencing, communication and presentation skills
  • Ability to prioritize multiple competing demands
  • Ability to work in a fast-paced environment and effectively lead change.
  • Curious
  • Approachable
  • Passionate
  • Problem solver
    Some of what you will get
  • Associate discount
  • Health and Dental benefits
  • RRSP/DPSP
  • Performance bonuses
  • Learning & Development programs
  • And more...
    Additional Information
  • Office environment
  • Option to work remotely
  • This role involves significant travel to retail locations across Canada, approximately 70% of time will be spent traveling.

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