Captain (General Manager) -

1 week ago

Halifax, Nova Scotia, Canada Moxy Halifax Nova Scotia Full time

The
Moxy Captain has a DEEP CONNECTION to the target guest and the brand's core values - thoughtful, fun and spirited.

He/She understands and resonates with what Moxy is all about.

The Captain has the basics covered - metrics are met, money is counted, and reports are run - but focuses his/her energy on bringing the Moxy experience to life for every guest and every Crew Member.

This role is responsible for setting up an environment where guests can serve themselves in a thoughtful, intuitive manner.


This includes everything from check-in and greeting, to the vibe in the lobby, the drinks served at the bar, Rockstar service delivery from Crew Members, the efficiency of check-out, and every step and interaction in between.


The Captain is RESPONSIBLE FOR THE SOUL OF THE HOTEL and to do that he/she verifies that the sensory experience is as it should be, from music to lighting and scent. This role
BUILDS RELATIONSHIPS in the community and brings exciting events to the hotel.


The Captain constructs a property atmosphere so guests feel like they are seamlessly moving through the hotel rather than just checking in and out.

He/she drives revenue through a distinctive approach to beverage and food offering and promotion.

He/She uses their passion for the brand, their personality, and their ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment.

Captains are up and on their feet for most of the day, mingling, and creating a
BUZZY ATMOSPHERE in the hotel while maintaining a smooth operation behind the scenes to validate that the business is in order.

Oh, and guess what? All of the Captain's drive and know-how ultimately produces a hotel that is as profitable as it is fun - because that is what Moxy is all about.


JOB SPECIFIC TASKS

  • Managing Moxy Operations and Department Budgets
  • Verifies that brandspecific service programs are in place and executed against.
  • Provides timely feedback to management and hourly associates on service and operational standards, including feedback on even the smallest service and operational details.
  • Manages the flow of labor between departments to achieve profitability goals and stay within staff budget guidelines.
  • Creates and supports clear lines of responsibility, including coverage and oversight throughout the day.
  • Helps hotel team prepare for QA audits (i.e., daily and previsit activities).
  • Reviews and followsup on property Guest Voice scores and other social media travel site (e.g., Trip Advisor) comments.
  • Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
  • Keeps a visible presence all around the property to verify that public spaces, grounds, work and kitchen areas are clean and safe.
  • Manages the implementation of major brand standards.
  • Delegates responsibilities for operations and projects to appropriate associate.

Managing Beverage and Food Operations

  • Monitors beverage and food forecasting and par levels to reduce waste and maximize profitability.
  • Establishes and leverages local vendor relationships that align with the brand's positioning and support beverage and food operational needs.
  • Verifies that bar, kitchen, and selfserve retail areas are well organized and inventoried, productive, clean, and safety
  • Conducts periodic compliance audits with Heart of House associates to verify that they use job aids (HA checklist open and close, production charts, freezer pull check, Inventory ordering checklist, temp logs, mapping/zoning fridge, org of space, etc.)
  • Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas.

Managing and Sustaining Sales and Marketing Strategy

  • Manages relationships with decision makers at top accounts.
  • Engages inhouse guests and locals to prospect for new sources of business.
  • Collaborates with Sales and Marketing Team to develop and/or sustain marketing and eCommerce strategies for the hotel.
  • Identifies opportunity for local partnerships and promotions to drive nonhotel staying business to property
  • Identifies and champions creative local marketing solutions that fit the brand and property needs.
  • Coaches and reinforces selling strategies that take advantage of property features.
  • Develops innovative means for capturing new streams of revenue through property amenities.
  • Initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand.
  • Leverages brandwide social media and other digital channels to promote the hotel, programming and other property features.
  • Works with the Revenue Team to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
  • Participates in the property review and leads monthly ownership call
  • Identifies key revenue generating stakeholders and customers and communicates information to sal

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