Captain (General Manager

7 days ago

Halifax, Nova Scotia, Canada Hotel Equities Group Full time
Captain (General Manager) - Moxy Halifax Nova Scotia Full Time Executive Halifax, NS, CA

The Moxy Captain has a DEEP CONNECTION to the target guest and the brand's core values - thoughtful, fun and spirited.

The Captain has the basics covered - metrics are met, money is counted, and reports are run - but focuses his/her energy on bringing the Moxy experience to life for every guest and every Crew Member.

This role BUILDS RELATIONSHIPS in the community and brings exciting events to the hotel.
He/she drives revenue through a distinctive approach to beverage and food offering and promotion.

He/She uses their passion for the brand, their personality, and their ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment.

Managing Moxy Operations and Department Budgets
Verifies that brand-specific service programs are in place and executed against.

Provides timely feedback to management and hourly associates on service and operational standards, including feedback on even the smallest service and operational details.

Manages the flow of labor between departments to achieve profitability goals and stay within staff budget guidelines.
Helps hotel team prepare for QA audits (i.e., Reviews and follows-up on property Guest Voice scores and other social media travel site (e.g., Acts as a project manager for the execution of capital improvements (e.g., Keeps a visible presence all around the property to verify that public spaces, grounds, work and kitchen areas are clean and safe.
Manages the implementation of major brand standards.
Delegates responsibilities for operations and projects to appropriate associate.
Managing Beverage and Food Operations
Monitors beverage and food forecasting and par levels to reduce waste and maximize profitability.
Establishes and leverages local vendor relationships that align with the brand's positioning and support beverage and food operational needs.
Verifies that bar, kitchen, and self-serve retail areas are well organized and inventoried, productive, clean, and safety
Conducts periodic compliance audits with Heart of House associates to verify that they use job aids (HA checklist open and close, production charts, freezer pull check, Inventory ordering checklist, temp logs, mapping/zoning fridge, org of space, etc.)
Managing and Sustaining Sales and Marketing Strategy
Manages relationships with decision makers at top accounts.
Engages in-house guests and locals to prospect for new sources of business.
Identifies opportunity for local partnerships and promotions to drive non-hotel staying business to property
Identifies and champions creative local marketing solutions that fit the brand and property needs.
Leverages brand-wide social media and other digital channels to promote the hotel, programming and other property features.
Participates in and hosts customer recognition events to drive brand awareness and sales
Managing and Conducting Human Resource activities
Champions the Moxy brand's service vision for product and service delivery.
Understands performance expectations.
Facilitates cross training to support associate professional growth and operational excellence.
Conducts performance review process for associates

Supports recruitment efforts in brand-relevant sourcing channels (e.g., local job fairs, social media, referrals) to target associates with skill sets for the brand (e.g., beverage and food, lifestyle retail experience, etc.).

compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
Managing Profitability
Manages on-property controllable costs associated with rooms, housekeeping, events, and beverage and food operations.
Measures, analyzes, and communicates property performance using a variety of financial and non-financial reports

Understands how beverage and food product variability can affect profitability and works with management team to maximize revenue generation when product changes.

Reviews property performance on period basis with Regional leadership.
Maintaining Revenue Management Goals
Manages the relationship with the revenue management office (e.g., Reviews and works with appropriate revenue management reports (e.g., Balances inventory to drive same-day sellouts.
Managing Relationships with Property Stakeholders (e.g., Keeps brand leadership team, owners, and above property stakeholders in the know with property financial, guest satisfaction, and associate engagement performance
Prepares and presents reports for owners and above property leadership using financial/performance data
sales, promotion, Q&A, property performance, etc.).
Provides follow-up information to Area/Regional leadership and brand team(s).

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

From our Atlanta-based headquarters throughout all of our hotels, these values aren't posted on a wall and ignored. Access to our Talent team to help you reach your career growth goals.
Local candidate preferred.

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