Assistant General Manager
7 days ago
OVERVIEW:
The Assistant General Manager functions as a strategic business leader of property operations and acts as General Manager in their absence.
The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance.
Assistant General Manager develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
RESPONSIBILITIES:
Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
Makes and executes key decisions to keep property moving forward towards achievement of goals.
MANAGING PROPERTY OPERATIONS
Strives to improve service performance.
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
Ensures core elements of the service strategy are in place to produce the desired results.
Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Assigns duties to Department Heads and observes performance to ensure adherence to hotel policies and established operating procedures.
LEADING PROPERTY OPERATIONS TEAM
Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
Ensures employees are treated fairly and equitably.
Leads and develops the Guest Experience
Organizes, procures, and evaluates all Guest Experience key points including hotel amenities, sense of arrival and departure, décor, room product, ballrooms, guest room promotions and more
QUALIFICATIONS:
Requirement/Experience:
A minimum of five years of participating strategically and operationally at the Leadership level in a full-service hotel environment
Preferably strong background in Front Office Operations, Housekeeping, Maintenance and Food and Beverage
Proven track record of implementing new initiatives, establishing SOPs, managing multiple leaders and teams with a focus on superior service
Demonstrated techniques in gaining the trust and respect of guests and employees through consistent delivery of service, always ready and willing to serve
High degree of professionalism and business ethics
Familiar with the creation and adherence to budget
Keen eye for cleanliness and attention to details
Proven team-builder with outstanding motivational skills and coaching ability
A working knowledge of hotel systems, specifically Opera, would be a substantial benefit
Lord Nelson Hotel & Suites recognizes our employees as essential to our success and value diverse skills.
From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives.
We are looking for new talent to join our dynamic team that is setting the standard of excellence in the hospitality industry.
Job Types:
Permanent, Full-time
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Wellness program
Schedule:
8 hour shift
Every Weekend
Monday to Friday
Weekends as needed
Experience:
Hotel Management: 2 years (required)
Work Location:
In person
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