Operations Manager

2 weeks ago

Wasaga, Ontario, Canada South Georgian Bay Community Health Centre Full time

South Georgian Bay Community Health Centre

Job Title:

Operations Manager

Reports to:
Executive Director

Effective Date:
September 2023

Approval:
Executive Director

Page 1 of 4

Status Permanent Full Time (.8 FTE)

OUR VISION:
Health and wellbeing of those we serve.


Reporting to the Executive Director, the Operations Manager is a collaborative, competent and confident leader who supports staff with the SGBCHC's day to day operations of programs and services.


KEY RESPONSIBILITIES

Duties and Responsibilities

Oversight:

  • Collaborates with staff on the development and implementation of the SGBCHC's yearly Operating plan.
  • Oversees the development, maintenance, and annual review of policies and procedures, including clinical directives in collaboration with staff and Executive Directive.
  • Collaborates with staff and the Executive Director to plan and implement staff professional development and all staff mandatory training.
  • Counsels and assists staff with program and client issues.
  • Supports internal committees (e

g:
Joint Health and Safety Committee, Clinical committee, OSP and Health Promotion committee).

  • Supports development of and participates in Centre special events.
  • Provides leadership through accreditation.
  • Uses professional judgement and acts in accordance with SGBCHC policies, procedures and standards of practice set forth by regulated colleges and required legislative acts.

Services & Program Development and Management

  • Engages in building and maintaining a unified, high performing interdisciplinary team.
  • Provides leadership support and oversite of the processes with recruitment, retention, orientation, training/development, and dismissal of staff in consultation with the Executive director.
  • Provides support as well as conducting regular performance appraisal of staff.
  • Collaborates with staff to ensure there is adequate program and clinic coverage.
  • Collaborates with staff to plan and delivery all aspects of SGBCHC Programs and Services, (e

g:
Primary Care, Allied Health, Community Programs, Regional Programs).

  • Collaborates with internal data/admin staff to ensure quality and efficient programs and services are being delivered.
  • Ensures systems are in place for planning and evaluation of programs and services.
  • Collaborates with the Executive Director and the data/admin staff to ensure performance indicators and reporting expectations for funders are being completed.
  • Ensure staff are updated on professional standards of care, changing legal requirements and federal and provincial policy statements.
  • Liaises with educational institutions and coordinates student placements (e

g:
nurses, nurse practitioners, medical students, and family medicine residents).

Financial Management

  • Assists Executive Director in planning and developing yearly budget.
  • Collaborates with staff to ensure the delivery of programs and services remain within the yearly set and approved budget.
  • Supports accountability for cost effectiveness and expenditure of funds allocated to the program in collaboration with the Executive Director.
  • Reviews and approves staff requests for expenditure (e

g:
education, travel expenses).

  • Collaborates with the Executive Director with potential budget changes throughout fiscal year of operations.

Participates in Community Relations

  • Builds, promotes, and maintains strong partnerships with other Community Health Centres, institutions (public health, hospitals), service agencies, and organizations at the local, provincial, and national levels.
  • Liaises with other community programs to ensure integrated services are responsive to the needs of the clients and community preventing duplication and achieve health equity to increase access to services
  • Identifies community health needs in consultation with clients, community representation, internal and external service providers as directed by the Executive Director.
  • Participates in committees, projects, research, and in promoting CHCs as a model of Primary Care.

QUALIFICATIONS

Education:

  • Professional training in leadership and/or human resource management from a recognized College/University
  • Undergraduate degree in a healthrelated field
  • Possess and maintain a current registration in good standing with a regulated health profession within Ontario
  • Antioppression/racism and cultural sensitivity training an asset

Knowledge/Experience:

  • Five (5) years' experience in leadership/management role, preferably in healthcare.
  • Excellent interpersonal skills and a collaborative leadership style
  • Previous experience in managerial and program development positions in a primary health care environment would be seen as an asset.
  • Experience in community outreach and programs
  • Current knowledge of Employment Standards and Occupational Health and Safety
  • Knowledge and experience working with marginalized populations
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