Attendant (Reuter)

Location:
Conestoga College - Reuter Drive Campus, The Reuter Market (may be eligible to work at other locations as needed)

Time Requirement:
Up to 20 hours per week (some evenings and weekends may be required)

Reporting to:
Food Services Supervisor

Hourly Wage:
$20.00

POSITION OVERVIEW

Attendants are responsible for ensuring a positive and informed experience for guests while selling, serving, and describing food and beverages at The Reuter Market.

In the course of this work, Attendants will be required to use a cash register and other restaurant equipment. Occasionally, restocking and storing inventory will also be necessary.

In carrying out the duties of this position, a great deal of autonomy is exercised with final overview by the Food Services Supervisor.

It is also important that Attendants work extremely closely with the Food Services Supervisor to ensure that they are up to date on the basic overall operations of The Reuter Market.

In all activities, it is crucial that Attendants recognize that service to students and guests is a top priority.

You will learn to:

• Practice effective interpersonal communication skills with customers and coworkers to create and maintain positive experiences and relationships.
• Maintain a high standard of sanitation and safety in a food service establishment.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.

DUTIES AND RESPONSIBILITIES
General

• Maintain uptodate knowledge of the products and pricing of The Reuter Market's food, beverages, and specials
• Take orders and serve guests in accordance with CSSI's guidelines for excellent customer service
• Operate cash register to accept various types of tender from guests, provide proper change to guests, balance cash drawer and receipts, and document discrepancies
• Count and handle cash with accuracy
• Count till before every shift to ensure it contains the correct starting float amount
• Track inventory and restock food items as needed to ensure demand is met and waste is minimized
• Maintain a clean and safe work environment to ensure the health & safety of guests and coworkers at all times; clean and sanitize all work areas and frequently touched surfaces before and after every use
• Work as a team with fellow Food Services staff

Other General Duties

• Work in accordance with corporate bylaws, policies and procedures, particularly to the CSSI Mission Statement
• Practice professionalism and impartiality when handling sensitive personal information
• Maintain confidentiality for business practices
• Strict adherence to Health & Safety laws, policies, and procedures
• Adhere to CSSI's work attire standards
• Work in an organized manner where detail, accuracy, and confidentiality are critical
• Attend meetings and committees when required
• Work with members of the College to build strong relationships between CSSI and Conestoga College
• Mandatory attendance at monthly staff meetings and CSSIrelated training days
• Other duties as assigned

WORKING CONDITIONS
Physical Demands

This position may spend long periods of time standing and walking. Lifting of supplies and materials up to 50lbs may also be required from time to time.

Environmental Conditions

This position performs work primarily in an enclosed food preparation area and is faced with frequent interruptions and changing priorities.

Work is also required with and near hazardous kitchen equipment, including (but not limited to) a cooking range and sharp objects.

Some work may be required after regular hours and on weekends.

Sensory Demands

This position may require long periods of work in a warm and busy environment.

Mental Demands

This position is expected to maintain a consistent sense of urgency while completing multiple competing priorities within short timeframes, which can cause significant stress.

The incumbent also deals with a wide variety of people on various issues.

QUALIFICATIONS

• Must be available to work up to 20 hours per week on weekdays and evenings as required
• Must be 19 years of age or older
• Deep understanding of best practices in cooking and food preparation
• Understanding of CSSI's food services
• Comprehension of instructions and information relating to CSSI's food services
• Excellent skills in verbal communication and active listening
• Familiarity with the Accessibility for Ontarians with Disabilities Act (AODA)
• Familiarity with the Alcohol and Gaming Commission of Ontario
• Highly organized and skilled time management in handling multiple simultaneous priorities

Customer service skills

• Cultural competence

Student Eligibility (This section only applies if you are a student)

All students in this position must:

• Be in a full-time degree, diploma or certificate program at Conestoga College
• Maintain a fulltime course load. Parttime

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