Sales Service Representative

2 weeks ago


Toronto, Ontario, Canada NOVALEX INC. Full time

Online Sales Service Representative
- Auto Parts and Supply
Be a part of an energetic, growing, and competitive team in the Auto Parts Industry

Novalex Auto Parts Inc.

is a leading brand in Auto Supply, and we are looking for automotive supply enthusiasts who enjoy helping others and have a desire to grow in the industry.

Our company is a key player in the After-market Auto Supply sector currently with 3 locations and expanding.

You will

  • Provide customer support to retail customers in person and on phone
  • Provide accurate information about products, services, and company policies
  • Provide information to customers about warranties, pricing, parts quality, delivery times, payment methods and other info requested by customers.
  • Handle billing inquiries and issues
  • Address and resolve customer complaints in a timely manner
  • Assist customers with troubleshooting and resolving technical issues related to products or services
  • Analyze and provide remedies for problem areas related to customer service, product availability, pricing, and deficiencies.
  • Maintain detailed and accurate records of customer interactions and transactions
  • Track orders and provide customers with order status updates
  • Guide customers through website navigation and online processes
  • Introduce new products as opportunities arise
  • Report recurring issues and customer feedback to management
  • Update customer accounts and profiles with relevant information
  • Handle product delivery and shipping paperwork as required.
  • Keep detailed records of all inquiries and service recommendations
  • Work closely with purchasing department on inventory availability and pricing.
  • Support office staff with administrative tasks and reports
  • Keep the front desk organized and tidy
  • Build and maintain positive relationships with customers
  • Proactively reach out to customers to provide updates or information
  • Process orders, returns, exchanges, and refunds
  • Follow up with customers to ensure their issues are resolved and they are satisfied
  • Work closely with other team members and departments to resolve customer issues
  • Participate in product and sales training and internal meetings as required
  • Perform other related duties as needed
We will

  • Offer competitive compensation and bonus opportunity
  • Provide a positive workplace ensuring safety and respect
  • Provide current and up to date product/sales training
  • Provide advancement opportunities within the organization

Requirements:

  • Keen interest in Auto Supply sector
  • Minimum 1 year experience in the automotive parts industry, or equivalent college diploma in Automotive
  • Knowledge of automotive operating systems, including electronic catalogue lookup
  • Solution oriented with a result driven mindset
  • Strong written and verbal (telephone) communication skills
  • Positive attitude and high energy level
  • Strong negotiating and problemsolving skills
  • Ability to be flexible and adapt to change
  • Ability to plan, organize and prioritize work
  • Ability to respond to inquiries in a timely and efficient manner
  • A desire to learn
Novalex Auto Parts is an equal opportunity employer.

We are committed to and value a diverse and inclusive workplace for all, recognize contributions of all diverse backgrounds, abilities and experiences to help service all communities.

Regular full time - 40 hours per week

Salary range - $17.50-$20.00

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