Front Office Supervisor

1 week ago

Montreal, Quebec, Canada Hôtel Humaniti Montréal Full time

The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel in Quebec, showcasing sophistication and grace. Opened in June 2021, the hotel is situated in a vibrant community offering various amenities such as residences, restaurants, a lounge, and a fitness center. Embrace exceptional hospitality at its best and immerse yourself in an innovative concept that celebrates diverse lifestyles. The Humaniti Hotel Montreal stands out as a cutting-edge establishment for global citizens, immersing guests in a rich ecosystem of experiences and captivating design.

Be part of the Humaniti community

Discover the benefits and privileges at Humaniti Hotel:

  • Thrive in a positive, friendly, and dynamic team environment.
  • Opportunity for career growth across North America.
  • Employee benefits including insurance coverage and retirement plans.
  • Employee recognition and training programs.
  • Exclusive discounts within the hotel chain.

Overview

We are seeking inclusive and dynamic leaders passionate about their city, committed to delivering exceptional personalized experiences to our guests. Front desk supervisors will oversee daily operations, ensuring a seamless guest experience.

Our supervisors will lead the team to provide impeccable service, embodying our values of sophistication, captivation, and connection. At Humaniti Hotel Montreal, we seek individuals who value human interaction, delivering a wellness-focused experience to our clientele.

Roles and Responsibilities

  • Supervise and support the front desk team in guest interactions.
  • Participate in team training and monitor learning progress.
  • Ensure the team has necessary tools for operational efficiency.
  • Handle guest requests within set timelines and hotel standards.
  • Oversee daily front desk operations and manage customer satisfaction.
  • Respond to guest feedback on booking platforms and ensure post-service follow-up.
  • Manage guest billing and folios efficiently.
  • Exceed customer service expectations and uphold service quality throughout the team.
  • Enforce hotel standards and policies rigorously.
  • Coordinate services effectively with various hotel departments.

Skills and Requirements

  • Degree in hotel management or equivalent education.
  • Strong organizational and customer service skills.
  • Ability to build relationships with other departments and external stakeholders.
  • Capable of working under pressure and managing stress.
  • Proactive, autonomous, and initiative-driven.
  • Effective team management skills.
  • Minimum of 2 years in the hotel industry at the front desk.
  • Previous experience supervising teams in the hotel industry.
  • Proficiency in both French and English.

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