Senior Program Manager to oversee the completion of multiple voice implementation projects as p

7 days ago


Montreal, Quebec, Canada S.i. Systems Full time

S.i Systems Healthcare Client - Senior Program Manager

S.i Systems Healthcare client is looking for a Senior Program Manager to oversee the completion of multiple voice implementation projects as part of a managed voice program for several Health Organizations- SOWCH/ June 13th- 11 year contract to start, chances of extension. BC candidates preferred.

Must Haves:
  1. 10+ years leading enterprise IT strategy, roadmap development and implementation, and technology implementation initiatives
  2. IT infrastructure program/ project experience
  3. Knowledge of voice technologies (Cisco, Avaya, Genesys)
Nice to haves:
  1. Healthcare or public sector experience
  2. Experience transitioning voice services from on-premise configurations to managed voice service providers
Project Description:

The client is developing a managed voice program for several Health Organizations. Key to the initiative is developing the framework for delivering managed voice, establishing program governance, identifying and maintaining organization priorities, supporting development of communications requirements, and developing delivery roadmaps in consideration of funding, resource, change readiness and technical constraints. Aligning program delivery with the implementation strategy and the roadmap is a key priority for successful program enablement.

The role will advance and oversee the completion of multiple voice implementation projects and delivery outcomes by partnering with managed service provider(s) to achieve the future state operating model. Program development and delivery efforts performed under this initiative will be guided by complex governance structures requiring clinical, business and operational leadership engagement and sponsorship. The successful candidate will be expected to form and lead these governance structures in alignment with technology planning and delivery and health organization standards and practices.

Responsibilities:

Partner with health organization (HO) sponsors to understand organization's business vision, values, and goals, and translate them into voice program objectives. Support HO leaders in the development of communications requirements that inform the appropriate mix and implementation of voice solutions in alignment with the strategy and roadmap. Define and implement the complex program engineering approach and methodologies required to execute the organizational voice strategy and HO roadmaps. Lead engagements with stakeholder engagement and establish voice governance forums to achieve program and project objectives including reporting status, risks, issues, etc. to key stakeholders within the HOs. Example deliverables include:

  • Program engineering approach for voice strategy and roadmap execution
  • Current HO roadmaps voice solutions aligned to business priorities and evolving status of the production environments
  • Development of Executive materials such as briefing notes and presentation collateral to support governance forums
  • Informing development of business cases in alignment with the HO voice roadmaps

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