Current jobs related to Implementation Manager - Montreal, Quebec - Manulife

  • Implementation Manager

    3 weeks ago

    Montreal, Quebec, Canada TV2 Consulting Full time

    Job SummaryTV2 Consulting is seeking a highly skilled Implementation Manager to lead the planning, scheduling, and control of our software development and delivery process. As a key member of our team, you will be responsible for ensuring the successful deployment of our software solutions.Key ResponsibilitiesRelease Planning: Develop and implement release...

  • Implementation Manager

    2 weeks ago

    Montreal, Quebec, Canada TV2 Consulting Full time

    Job SummaryTV2 Consulting is seeking a highly skilled Implementation Manager to lead the planning, scheduling, and control of our software development and delivery process. As a key member of our team, you will be responsible for ensuring the successful deployment of our software solutions.Key ResponsibilitiesRelease Planning: Develop and implement release...

  • Implementation Manager

    2 weeks ago

    Montreal, Quebec, Canada TV2 Consulting Full time

    Job SummaryTV2 Consulting is seeking a highly skilled Implementation Manager to lead the planning, scheduling, and controlling of our software development and delivery process. As a key member of our team, you will be responsible for ensuring the successful deployment of our software solutions.Key ResponsibilitiesProject Planning: Develop and implement...

  • Implementation Manager

    2 weeks ago

    Montreal, Quebec, Canada TV2 Consulting Full time

    Job SummaryTV2 Consulting is seeking a highly skilled Implementation Manager to lead the planning, scheduling, and controlling of our software development and delivery process. As a key member of our team, you will be responsible for ensuring the successful deployment of our software solutions.Key ResponsibilitiesProject Planning: Develop and implement...

  • Implementation Manager

    5 days ago

    Montreal, Quebec, Canada TV2 Consulting Full time

    Job DescriptionThe Implementation Manager is responsible for overseeing the software development and delivery process, ensuring timely and successful releases.Key Responsibilities:Plan and coordinate release schedules, resources, and third-party applications.Communicate project-related tasks and requirements between teams.Identify and manage risks that may...

  • Implementation Manager

    5 days ago

    Montreal, Quebec, Canada TV2 Consulting Full time

    Job DescriptionThe Implementation Manager is responsible for overseeing the software development and delivery process, ensuring timely and successful releases.Key Responsibilities:Plan and coordinate release schedules, resources, and third-party applications.Communicate project-related tasks and requirements between teams.Identify and manage risks that may...

  • ERP Implementation Manager

    1 month ago

    Montreal, Quebec, Canada Galvion Full time

    Position OverviewGalvion specializes in the design, development, and manufacturing of advanced ballistic helmets and dynamic energy and data management solutions tailored for contemporary military operations. We are seeking an experienced professional to lead the deployment of ERP software across multiple sites for a rapidly expanding contractor in the...

  • Project Manager, Implementation Lead

    2 weeks ago

    Montreal, Quebec, Canada Invera Full time

    About InveraInvera is a leading provider of Enterprise Resource Planning (ERP) software solutions to the metals industry. With a global presence and a team of over 120 employees, we specialize in creating tailored software products that meet the unique needs of our clients.Our commitment to innovation and customer satisfaction has earned us a reputation as a...

  • Project Manager, Implementation Lead

    2 weeks ago

    Montreal, Quebec, Canada Invera Full time

    About InveraInvera is a leading provider of Enterprise Resource Planning (ERP) software solutions to the metals industry. With a global presence and a team of over 120 employees, we specialize in creating tailored software products that meet the unique needs of our clients.Our commitment to innovation and customer satisfaction has earned us a reputation as a...

  • IT Project Manager

    3 weeks ago

    Montreal, Quebec, Canada Workland Full time

    About the OpportunityWorkland is currently seeking an experienced IT Project Manager to join our Customer Experience team. As a key member of our team, you will play a crucial role in supporting our customers during the implementation phase of our recruitment software.Job SummaryAs an IT Project Manager specializing in the implementation of our ATLAS...

  • IT Project Manager

    2 weeks ago

    Montreal, Quebec, Canada Workland Full time

    About the OpportunityWorkland is currently seeking an experienced IT Project Manager to join our Customer Experience team. As a key member of our team, you will play a crucial role in supporting our customers during the implementation phase of our recruitment software.Job SummaryAs an IT Project Manager specializing in the implementation of our ATLAS...

  • Senior Manager, ATM Implementation

    15 hours ago

    Montreal, Quebec, Canada IATA Consulting Full time

    About IATA ConsultingWe are a leading consulting firm in the aviation industry, serving over 300 airlines across the globe. Our team is passionate about making air travel safer, smarter, and more sustainable.The RoleWe are seeking a Senior Manager to lead our Air Traffic Solutions Deployment team. As a key member of our team, you will be responsible for...

  • Senior Manager, ATM Implementation

    16 hours ago

    Montreal, Quebec, Canada IATA Consulting Full time

    About IATA ConsultingWe are a leading consulting firm in the aviation industry, serving over 300 airlines across the globe. Our team is passionate about making air travel safer, smarter, and more sustainable.The RoleWe are seeking a Senior Manager to lead our Air Traffic Solutions Deployment team. As a key member of our team, you will be responsible for...

  • Implementation Consultant

    6 days ago

    Montreal, Quebec, Canada Société Financière Manuvie Full time

    Job SummaryWe are seeking a highly skilled Implementation Consultant to join our team at Société Financière Manuvie. As an Implementation Consultant, you will be responsible for the successful implementation of our electronic file system, ensuring seamless integration with our clients' HRIS providers.Key ResponsibilitiesEstablish and maintain...

  • Implementation Consultant

    6 days ago

    Montreal, Quebec, Canada Société Financière Manuvie Full time

    Job SummaryWe are seeking a highly skilled Implementation Consultant to join our team at Société Financière Manuvie. As an Implementation Consultant, you will be responsible for the successful implementation of our electronic file system, ensuring seamless integration with our clients' HRIS providers.Key ResponsibilitiesEstablish and maintain...

  • IT Project Manager

    2 weeks ago

    Montreal, Quebec, Canada Workland Full time

    About the OpportunityWorkland is seeking an experienced IT Project Manager to join our Customer Experience team. As an IT Project Manager, you will play a crucial role in the design, management, and execution of customer projects. Your primary responsibility will be to ensure that projects are delivered on time and within budget, while complying with tender...

  • IT Project Manager

    2 weeks ago

    Montreal, Quebec, Canada Workland Full time

    About the OpportunityWorkland is seeking an experienced IT Project Manager to join our Customer Experience team. As an IT Project Manager, you will play a crucial role in the design, management, and execution of customer projects. Your primary responsibility will be to ensure that projects are delivered on time and within budget, while complying with tender...

  • Implementation Expert

    1 week ago

    Montreal, Quebec, Canada nformal Full time

    About the Rolenformal is a software consulting and implementation organization that partners with clients to bring their leading AI technology to our customers using our philosophy: a friendly, simple, honest way of working that gets to the point and produces results super fast.Key ResponsibilitiesDrive discovery, demo, and design sessions with the...

  • Implementation Expert

    1 week ago

    Montreal, Quebec, Canada nformal Full time

    About the Rolenformal is a software consulting and implementation organization that partners with clients to bring their leading AI technology to our customers using our philosophy: a friendly, simple, honest way of working that gets to the point and produces results super fast.Key ResponsibilitiesDrive discovery, demo, and design sessions with the...

  • Implementation Specialist

    6 days ago

    Montreal, Quebec, Canada Nomadis Full time

    Nomadis Software Implementation SpecialistWe are seeking a highly skilled SaaS Solutions Deployment Expert to join our team. As a key member of our implementation team, you will be responsible for delivering high-quality software solutions to our clients.Key Responsibilities:Implement Nomadis software solutions for new clientsProvide support for consulting...

Implementation Manager

3 months ago

Montreal, Quebec, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid


Reporting to the Manager, Plan Sponsor Services, the Implementation Manager (IM) supports our distribution partners in the delivery of value-added benefits and superior service to Plan Advisors/Consultants and Plan Sponsors during the quote, finalist, implementation and warranty period.

This team routinely collaborates with internal service providers such as Customer Experience, Underwriting, and Service Delivery.

Capitalizing on sound industry knowledge, the IM delivers superior service to their various client and advisor groups.

This role represents Manulife professionally in client-facing meetings as well as driving value for our clients and their plan members through empowering them to use Manulife's group pension engagement platform.

Strong relationship management skills are essential in building and maintaining connections with Clients, Advisors/Consultants and Manulife's sales teams.


An in-depth knowledge and understanding of the Group Pension products, services and workflows both internally and within the regional office environments are a must.

Negotiating and influencing skills are paramount given that the IM collaborates internally across multiple departments, as well as externally with Plan Advisors, Consultants and Sponsors.

Project, meeting and time management skills are required to ensure deliverables for each implementation are met. Presentation skills, both in person and virtually via Skype are also necessary.

Fluent in French required.
The IM will have accountability to ensure client service satisfaction at all times.

Responsibilities:

Relationship Management - 35%

  • Support Distribution partners in the acquisition of new business; including in finalist presentations and implementation meetings.
  • Primary contact for the client during new issue implementation phases. The IM has the overall accountability for the relationship with the client during the implementation, ensuring the needs, expectations and timelines set out in the project are being met.
  • Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and meeting minutes
  • Delegates, negotiates and follows up on all implementation tasks with each of the internal areas that are involved
  • Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Senior management where necessary.
  • Supports the project team and assists in resolving any issues.

Consultation - 35%

  • Provide expertise on Manulife's digital experience for group pension clients (Web, mobile, voice), and highlight key features and functionality
  • Support group pension clients in driving adoption of our digital tools and experiences among their plan members
  • Supports, participates and provides input in the presale/finalist process.
  • Works with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project.
  • Optimizes the plan's activities, as it relates to implementation and administration, providing recommendations on plan design, service options, technology solutions, and any ongoing administration needs to the client.
  • Provides direction and solutions during client discussion regarding plan setup, eligibility, contractual and administrative information. Applies understanding of legislative and privacy guidelines to assist client in meeting

Project Management - 30%

  • Creates implementation schedules and modifies during the implementation as required; ensuring that any downstream impacts of changes are clearly articulated, understood and carried out by each impacted area.
  • Has overall accountability for ensuring the implementation goes smoothly and meets the client's expectations.
  • Manages the implementation project, ensuring tasks are being completed, timelines are being met, resources are available, and assisting with reducing any roadblocks
  • Ensures appropriate approval received for increased scope/costs, notifies client and project team of changes/impacts to timeline and other tasks. Ensures all affected parties agree with the solution and impact on timeline and ensures any additional costs for customization is outlined to the client.
  • Tracks the customization costs where a transition allowance has been approved and ensures the client is billed where the costs exceed the allowance.

What motivates you?

  • Y