Call Centre Operator

1 week ago

Oakville, Ontario, Canada Halton Healthcare Services Full time
Ref #:926686

Specific Department and Program:
Call Centre

Location:
Oakville

Posted Date:
Nov 16, 2023

Posting #:

Non-Union

Position:
Call Centre Operator

Department:
Environmental Services - Patient Transport

Status:
Permanent Full-time

Site:
Oakville


Halton Healthcare's vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers.

We believe in exemplary PEOPLE experiences always


At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with 'exemplary patient care, always' at the heart of everything we do.


We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities.

As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.


This is what you'll be doing:

The Operator for the Call Centre is the link between the customer and the support areas in the delivery of prompt, efficient customer-focused service.

The incumbent will perform and coordinate a variety of duties related to office administration, scheduling and dispatch of service requests.


  • Schedule nonurgent patient transport appointments with designated transport partners
  • Notify nursing and call centre team of any changes in schedules and delays
  • Utilize desk phone to communicate effectively with all on route drivers
  • Identify all drivers active on routes are on time to ensure patient satisfaction
  • Manage and pull a variety of reports as per the managers directive
  • Take responsibility for the Emergency Response Plan in the event of a mechanical shutdown or serious collision
- other duties as assigned

  • Demonstrates active, personal, customer involvement; visibility; openmindedness.
  • Offers professional service to facility staff, internal and external customers, and suppliers.
  • Promotes team orientation, effective communication and accountability. Maintains confidentiality and integrity.
  • Coordinates and promotes the effective operations of the daily office activities including the input of payroll.
  • Greet incoming calls by the use of phone etiquette standards to accurately dispatch calls to the designated service areas.
  • Maintains effective hospital/facility relationships and communication to provide the excellent quality of service to the Hospital and Community
  • Complies with organization, department specific and Human Resources policies and procedures. Possesses awareness of and willingness to learn about current regulatory agency/accreditation requirements and guidelines.
  • Initiates and processes data input for Environmental Services, Plant Operations and Maintenance, Biomedical Engineering, Linen Distribution, Safety/Security, Materials Management and Transport requests in a prompt turnaround time.
  • Ongoing learning and actively providing feedback on best practice.

This is what you'll need to do it:

Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.


  • Postsecondary education or experience in a comparable position preferred.
  • Computer skills and proficient keyboarding with typing skills of 40 wpm is essential (Microsoft Office with particular attention to Excel and Word, PowerPoint, Meditech, Internet etc.) and continuous learner.
  • Exposure to a computerized maintenance management system including the generation of unscheduled and scheduled work orders.
  • Experience in purchasing and supply chain management an asset.
  • Excellent organizational skills along with flexibility of shift changes.
  • Ability to remain focused in high stress situations.
  • Extraordinary customer service transferable skills with both verbal and written communication skills.
  • Selfdirected and able to govern with mínimal supervision.
  • Versatility and reliability within a multidisciplinary department.
  • Healthcare environment experience and medical terminology is an asset.
  • Must be able to meet the physical demands of the position.
  • Satisfactory employment and attendance record required.

Date Posted:
November 16, 2023

Internal Applicants Due by:
November 23, 2023

In accordance with Directive #6, Halton Healthcare has implemented a COVID-19 Vaccination Policy. All new hires must be fully compliant with our Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medica

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