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Veterinarian - Emergency Department
3 months ago
Position Summary
The Emergency (ER) Veterinarian is responsible for delivering high-level medical care to our patients, providing exceptional customer service to pet owners, and setting an example of teamwork at Pulse Veterinary Specialists & Emergency through professionalism.
The ER Veterinarian will report to the Emergency DVM Manager and the Medical Director and collaborate regularly with colleagues: ER Veterinarians, Emergency Critical Care Specialist, Lead ER RVT, Hospital Manager and Assistant Hospital Manager.
Duties and Responsibilities
- Performs all technical responsibilities of a Registered Veterinarian including:
- Comprehensive patient workup:
- Obtaining history, performing physical examinations, ordering and interpreting diagnostics, make treatment recommendations.
- Perform SOAPs, and document all communication
- Complete medical records and correspondence by the end of each day.
- Prepare discharge notes, and schedule discharge appointments.
- Follow procedures to ensure medical files are transmitted to the primary care Veterinarian.
- Understand the fundamentals of emergency procedures (CPR, intubation, FAST scan, etc.), work with the team to expand and grow to become proficient in emergency procedures.
- Provide accurate estimate invoices and clearly communicate financial information with owners.
- Follow hospital guidelines for client payment policies.
- General oversight and supervision of Emergency RVT, TA and Reception staff.
- Engages with Lead ER RVT to ensure the department is efficiently staffed and supported.
- Identify problems and facilitate solutions to ensure smooth operations within the hospital.
- Collaborates with Hospital Manager, Assistant Hospital Manager, Lead ER RVT, and Human Resources on employee matters within the Emergency team including: performance management, conflict resolution, and recruitment and hiring efforts.
- Follows all SOPs to support smooth hospital operations.
- Follows all federal and provincial animal health laws and regulations regarding workplace health and safety.
- Ensure all requirements for maintaining a veterinary licence in good standing
- Other duties may be assigned as required._
Qualifications
Education and Experience
- Veterinarian degree (DVM) from an accredited college or university.
- Active veterinary license in good standing or eligible for registration with the ABVMA.
- 2 years of veterinary experience is preferred, but not mandatory.
- Familiar with emergency procedures and diagnostics specific to a specialty emergency hospital.
- Possess and expresses a genuine love for animals
- Exceptional empathetic client service skills.
- Ability to respond quickly and remain calm in stressful situations.
- Understands how to communicate difficult/sensitive information professionally.
- Aptitude for making clients feel comfortable is valued.
- Strong interpersonal, verbal, and written communication skills.
- Proven active listening and problemsolving skills.
- Strong time management and attention to detail skills.
- Demonstrated ability to mentor staff and promote teamwork.
- Genuine interest and initiative to help Pulse be the best practice it can be.
- Strong initiative and desire to be an integral key player in the growth and maturation of the emergency team.
- Intrinsic desire to grow personally and professionally.
