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Customer service advisor
3 months ago
What You Can Expect:
- Support the service team and customers by providing assistance and advice
- Analyze inventory requirements for products and service parts to ensure smooth operations
- Manage and process inventory transfers between warehouses
- Active involvement in continuous improvement and special projects
Main Responsibilities:
- Learn and master the range of products and services to support customers
- Analyze and process complex orders
- Follow up on customer returns and participate in finding solutions
- Manage inter-warehouse goods transfers and safety stocks
- Ensure availability of service parts and analyze product life cycles
- Assist warehouse clerks in daily tasks
- Participate in meetings regarding customer, order, and product performance
- Contribute to continuous process improvement and special projects
- Create and update technical documentation for operations
- Assist in the annual inventory count and support service team members
