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Technical Advisor, Customer Service Specialist
2 months ago
At HLC TALENT, we're seeking a skilled Technical Advisor, Customer Service to join our team. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service and support to our clients.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat, ensuring timely and accurate responses.
- Facilitate order processing and collaborate with relevant departments to ensure prompt product delivery.
- Coordinate with other departments internally.
- Manage customer returns and complaints with tact and professionalism, providing solutions that align with both customer expectations and company policies.
- Maintain up-to-date knowledge of the product portfolio, staying informed about industry developments and market trends.
- Represent the client's core values by fostering relationships based on mutual respect and benefit.
Qualifications:
- Proven experience in customer service or a similar client-oriented role.
- Strong communication skills, with proficiency in both English and French.
- Excellent organizational and multitasking skills, with a detail-oriented approach.
- A positive, problem-solving attitude and the ability to work under pressure in a dynamic environment.
- Commitment to quality, teamwork, and integrity.
- Knowledge of the lubricant industry or related fields is an asset but not required.
What We Offer:
- Hourly Wage: $24.98/hour (40 hours per week) + annual bonus
About Us:
HLC TALENT is an equal-opportunity employer, building a capable, engaged, and diverse workforce and is committed to providing accommodation in accordance with applicable laws. If you need accommodation at any stage of the recruitment process, please let us know. We welcome applications from individuals of all backgrounds and experiences.
