Voice Engineer

2 weeks ago


Montreal, Quebec, Canada LanceSoft, Inc. Full time
Duties in scope

  • Level 3 BAU support of Callmanager, Unity Voicemail and Unified CallCenter Express
  • Active participation in the upgrade of the above mentioned systems to version 14.1, incl. planning, upgrading and testing before August 202
  • Active participating in the planning for upgrading to version 15 for the above systems
  • Level 3 troubleshooting of those systems
  • Working with the vendor Cisco in case of issues
  • Documenting and/or updating documentation of the above
  • Cisco video server configuration/maintenance (VCS and Expressway)
Not mandatory skills, but preferred would be experience with in configuration and operation/maintenance of

  • Oracle Session Border Controller(SBC) and
  • Oracle Enterprise Communication Broker (ECB)
  • Oracle Enterprise Operations Monitor
  • Integration of PSTN telephone with TEAMS
  • Vitec (formerly Exterity) IPTV solution
Skills, Knowledge and Experience

  • At least 5 years experience as a level 3 engineer in the above mentioned products
  • Indepth knowledge of Cisco Voice infrastructure, incl. Voice Gatewyas
  • Indepth knowledge of Cisco Callmanager, esp. version 12 and above
  • Good working knowledge of Unity and UCCx
  • Working knowledge of Oracle SBC and ECB preferable
  • Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints

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