Call Center Representative
1 week ago
As a
Message Center Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal.
Ask yourself:
RESPONSIBILITIES
- Responsible for answering and responding to incoming customer calls/inquiries.
- Accurately gather data in an efficient and error free manner.
- Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold.
- Performs other general office duties as required, which could include, order entry, or quality control checking.
- May be asked to participate in special projects related to client requests.
QUALIFICATIONS
- Must be PC literate and familiar with the Internet.
- Able to interpret policies and procedures.
- Must have good aptitude in solving customer service issues.
- Able to work as a team player and build rapport with the Support Service Callers and Clients.
- Must be able to multitask.
- Must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
- Must possess operational knowledge of major office equipment.
- Must be available for all different shifts as the call center is open 24 hours a day, 7 days a week, and 365 days a year.
- Background checks are part of the hiring process, which may also include a Criminal Background Check.
BearCom offers competitive compensation to all its employees as well as comprehensive benefits which include: Medical, Dental, Vision, RRSP UPON HIRE, and much more.
Job Types:
Full-time, Part-time, Permanent
Part-time hours: 30-40 per week
Pay:
From $17.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location:
In person
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