Manager, Community Services

6 days ago

Woodstock, Ontario, Canada Woodstock Art Gallery Full time
MANAGER OF CORPORATE SERVICES (1 Position)

Reporting to:
Deputy Chief Administrative Officer/City Clerk

Classification:
PERMANENT Full Time; Monday to Friday

The city is a great place to call home with amazing parks and trails, fantastic amenities as well as wonderful arts and cultural facilities.

At the crossroads of highways 401 and 403, Woodstock has a thriving manufacturing sector and opportunities in agriculture, education and healthcare and convenient access to communities across Southwestern Ontario.

Visitors can enjoy the city's many festivals and delight in the many local shops and restaurants in Downtown Woodstock.

Our team works together to help build a strong, connected community where people have access to the services they need, while enjoying a relaxed lifestyle.

Defined Contribution Benefit Pension Plan (OMERS) where employee contributions (9%) are matched by the City,
Training opportunities to support you in this role,

The Manager of Corporate Services develops, recommends, and administers policies and procedures for the Corporation, and manages staff and programs within the City Clerk's Office.

This position directs the Clerk's Department's day-to-day operations, including front-line customer service, licensing, animal control, and vital statistics administration.

Additionally, the Manager of Corporate Services manages the Corporation's insurance, risk management, and claims management program, Accessibility program, and is responsible for the maintenance, security, and health and safety programs of City Hall.

Overall, this position plays an integral role by providing trusted advisory services, comprehensive reports, recommendations, information, research, guidance, direction, and advice to Council, staff, and the public on policies, procedures, programs and services.

The Manager of Corporate Services demonstrates leadership skills, conflict resolution skills, and a passion for providing exceptional support services.
Oversee program delivery and customer service delivery, both internal and external.
# Lead, manage, and coordinate staff; provide direction, advice, and guidance to staff and customers; provide conflict resolution, responsible for performance management; Manage the Corporate insurance, risk management, and claims management program.
# Oversee the coordination of the City's accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
# Oversee the switchboard functions for the Corporation and the customer service provision for the Division.
# Oversee the City's Crossing Guard, Community Grants, and Animal Control programs.
# Oversee marriage, lottery, taxi, and business licensing, including reviewing and recommending changes to Council and staff on implementing amendments applicable to the municipality.
# Assists with preparation and control of the Clerk's operating and capital budget.
# Assists with the provision of the Municipal and School Board Election.

University degree in Public Administration, Business Administration or a related field.
Minimum 5 years of leadership and management experience.
Experience in service provision and managing large projects.
Strong people leadership and change management skills.
Ability to research, investigate, and implement new programs and services.
Ability to manage multiple large projects simultaneously.
Excellent computer skills using Microsoft applications.
Municipal Administration training would be an asset.
Knowledge of insurance processes, including claims management, would be an asset.

Knowledge of the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, the Vital Statistics Act, the Marriage Act, and the Alcohol and Gaming Commission of Ontario rules and guidelines would be an asset.

Usual public office conditions with frequent interruptions to provide advice, direction and information to staff, the public and Council.

Work is subject to deadlines imposed by Statute and the Deputy Chief Administrative Officer/City Clerk.
Observes regular office hours however hours of work are governed by the time required to complete tasks.
The City of Woodstockis committed to diversity andinclusivityin employment and welcomes applications from qualified individuals of diverse backgrounds.

We embrace equity, diversity, justice, inclusion and belonging and we're committed to building a team that represents many backgrounds, perspectives and skills, representative of the communities we serve.

In accordance with the and the Ontario Human Rights Code , the City of Woodstockwill provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

The Corporation of the City of Woodstock does not require proof of vaccination status.
We invite all qualified applicants to submit their resume and cover letter via online at .

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