Manager, Online Community

2 weeks ago


Vancouver, British Columbia, Canada British Columbia Lottery Corporation Full time
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Manager, eGaming Strategy and Business Development
Facilities and Technical
For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities.

We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence 6 billion in net income to the Province of B.C.

to support First Nations, local host governments, health care, education and community programs across the province.

The Manager, eGaming Strategy and Business Development leads the business strategy and oversees the evaluation of performance for all product lines as well as platforms and system capabilities including marketing, analytics and enterprise supporting capabilities to continue to grow the digital business while maintaining integrity and operational excellence for the player.

This role is also responsible for developing and executing B2B (Business to Business) sales strategies and providing operational oversight that drives growth and maximizes revenue and profit through creative and innovative approaches for the eGaming division.


Maintains a strong understanding of current BCLC strategies and works closely with multiple internal stakeholder in a multitude of areas including Marketing, Analytics, Product, CRM, Business Technologies and others in relation to B2B and Business Development partners to ensure strategic alignment and collaboration to leverage cross channel business and player opportunities.

Develops and executes the B2B (Business to Business) sales strategies and provides operational oversight that drives growth and maximizes revenue and profit through creative and innovative approaches for the eGaming division.

Acts as the business representative in the implementation of B2B related products, improvements and process development.

Supports and leads the eGaming business and management team in identifying strategic business needs required from both internal BCLC and Vendor supplied systems.

Builds and maintains strong relationships with partner jurisdictions in the operational management of multi-jurisdictional products such as the Canadian Poker Network, Live Casino, Powerbucks and Bingo.

Manages the overall documentation and communication processes for the eGaming department and leads the delivery of documentation between eGaming and the broader Operations team ensuring compliance and adherence to divisional and corporate requirements and timelines

Provides strong people leadership and strategic direction to the department by championing BCLC's vision, mission and values, while ensuring the continual development of the technical and people skills required to meet corporate and department objectives.

Manages significant budgets for operating, capital and direct costs. Identifies risks related to the product, develops and implements risk mitigation strategies and reports on risks.
Models leadership behaviours that support engagement of staff such as practicing meaningful recognition, inspiring a shared vision, communicating with staff regularly, coaching/mentoring others, conducting performance management, and supporting culture and change management initiatives
5 to 7 years product management experience (preferably in a software development environment) with progressive levels of responsibility;
2 to 5 years ecommerce or related experience (including online and/or mobile payments);
Technical Requirements
Solid understanding of ecommerce operations;
Solid experience in client/partner relationship management;
Excellent team building abilities;
Exceptional time management and multi-tasking skills;
Experience in online gambling industry an asset;
Experience working in a regulatory environment an asset.
Robust wellness programs to enhance your physical, mental, social, financial and career well being
We pride ourselves on our flexible working model which supports work-life integration and our 37.Our Play It Forward program provides volunteer hours for our people each year

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants.

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Developer, Business Development, Compliance, Marketing Manager, Relationship Manager, Technology, Sales, Legal, Marketing, Customer Service
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